Overview
Bruker is a leading global manufacturer of analytical measurement systems for the life and material sciences. For more than 60 years, Bruker's high-performance scientific instruments and analytical and diagnostic solutions have empowered scientists to study living things and substances at the molecular, cellular and microscopic levels. Working closely with its customers, Bruker drives innovation, productivity and customer success in molecular research in life sciences, pharmaceutical applications, microscopy, nano-analysis and industrial applications.
Today, more than 11 000 employees in over 100 locations on all continents are working on solutions to these challenges. Bruker continues to expand its extensive product and solution offerings, its broad installed base and its reputation with customers. As one of the world's leading analytical instrument companies, Bruker continues to strive to fully meet the needs of its customers and to continue to develop state-of-the-art technologies and innovative solutions for today's analytical challenges.
For more information, please visit www.bruker.com
Responsibilities
- Contact person for our business in the design and implementation of innovative customer service solutions with SAP Service in our global SAP SAP S/4 HANA system.
- Responsible for the entire development process - from requirements gathering, design and implementation to stable productive operation of the developed solutions.
- Support the continuous integration between SAP (CS / S/4HANA Service) and SalesForce
- Optimization of existing processes by using innovative technologies to support digital transformation.
- Participation in overarching working groups and communities of practice, you help shape our technological foundations.
- Integration of adjacent systems as part of the product development process.
- Takeover of education sessions to our key user community by conducting training sessions.
- Responsible for improvement of existing business processes by resolving support tickets (incidents and minor changes) and contribute to process improvement & harmonization.
- Contact person for and management of external implementation service providers.
Qualifications
- Bachelor’s degree in business administration, Computer Sciences or comparable qualification
- Strong experience in SAP Customer Service (CS).
- Good understanding of SAP Service processes (Service orders, Notifications, Warranties, Repairs, Billing and related master data such as Equipments and installed base).
- Initial or hands-on experience with SAP S/4HANA Service is highly desirable.
- Experience with SAP–Salesforce integration or comparable CRM integrations.
- Very good process experience in Service, crossfunctional knowledge in depending on areas like SAP SD and MM.
- Several years of experience in SAP application support and / or implementation projects.
- Ability to manage conflict situations.
- Able to provide and receive constructive feedback.
- Able to quickly adapt to new situations and to work autonomously.
- Flexibility and seeing change as an opportunity.
- Sense of responsibility.
- Solution oriented work attitude.
- Team player with good time management.
- Strong analytical and problem-solving skills.
- Familiarity with IT Service- and Change- Management processes.
- Communication skills (English C1, German C1).
