Service Administrator (Contactor)

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker Nano Surfaces and Metrology solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control.

Responsibilities

The Service Administrator will provide in-country support to our local Service Team.  Interact with overseas Business Units in USA, Israel, UK and other locations.  Responsibilities include but not limited to:

• Quotation/PO Tracking for service events, parts and labor
• Order and parts sales
• Logistic: International and domestic parts shipping arrangement; bridge between warehouse, Taiwan Service Team and customers
• Tracking account receivables for Service Contracts and billable revenues.
• Develop skill to become the SAP database and process compliance team leader.
• Summarize FSR for service contract tools
• Customer meeting booking
• Arrange accommodations/transportation for visitors
• Handle local purchasing for Bruker Taiwan office
• Summarize Taiwan Service utilization report
• Radiation monitoring badge management
• Office supplies purchasing related to Service
• Arrange radiation training for X-ray work relevant employees

Qualifications

To be successful in this position, you will possess the following:

Knowledge:                                                                                                                                                 

• Experience with MS Office is a must, advanced knowledge of MS Office is a plus.
• Experience with SAP is required

Skill: 

• Fluent communications in spoken and written in English.
• Excellent communication skills. To communicate with customers, management, and peers in both English and Chinese.

Abilities:

• Ability to multitask & team player
• Ability to develop excellent internal and external customer relationships
• Independency in prioritization and execution of job
• Excellent interpersonal relations
• High integrity

Educational:

• Minimum Bachelor Degree with preference to Business Administration.

Experience:                                                                                                           

• Minimum 1 year logistics experience with high tech instrumentation
• Logistics accreditations and certification in Supply Chain Management and Detailed Scheduling and Planning preferred.
• Experience with FedEx or UPS logistics management desirable.
• Business awareness of global capital equipment / instrumentation service support with ability to work under pressure and time constraints.
• Must work well with others in a fast paced team environment.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.