CSR

SUMMARY OF

ESSENTIAL FUNCTIONS:

• The purpose of this job is to expedite orders to cash by reviewing and entering sales orders, responding to customer inquiries in a knowledgeable and timely manner, and maintaining department records and files.
• SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Receive, review, and enter sales orders based on customer purchase orders.
• Provide information to customers in regard to the delivery, pricing and status of their orders.
• Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer.
• Compose correspondence on a variety of subjects to respond to customer inquiries, complaints or quotations following procedures and approved practices.
• Answer inquiries by telephone, email, or facsimile on a variety of subjects.
• Maintain filing records of customer’s purchase orders, along with any documentation regarding the communication of the status and pricing of the orders.
• Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.
• Inform the sales team about customer inquiries and issues that may need the attention of the marketing group.
• Prepare sales orders reports and advise management of the problems or issues pertaining Customers.
• Follow up on past due orders and report to management of the status.
• Compile information for quotations on basic, routine orders.
• Maintain record of all contracts pertaining to the Customer Service Representative accounts, meeting ISO guidelines.
• Use Pump Tracking System (applicable to Pump Shops) for inventory control, part history tracking and analysis reporting.
• Prepare and mail invoices to customer (duties vary depending on location).
• Utilize EIP System to submit electronic invoices to customer (duties vary depending on location).
• Ensure the protection of company confidential information.
• Comply with and ensure department compliance with Company health, safety, and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.