Relevant Experience
- 5–7 years’ experience within the steel industry, with strong market, customer, and product knowledge.
- Proven experience engaging with customers within the Mining, Agriculture, Water, Engineering, Oil & Gas, Construction, and Road/Rail Transport sectors.
Minimum Qualifications
Key Behavioral Competencies
- Resilience, patience, and perseverance in managing long and complex onboarding processes
- Strong strategic planning and relationship management capability
- Excellent negotiation, communication, and stakeholder engagement skills
- Highly adaptable with the ability to tailor approaches to different customer environments
- Self-driven and motivated with the ability to maintain focus through extended sales cycles
- Strong customer-centric mindset with commitment to service excellence
- Commercially astute with strong influencing and problem-solving abilities
Technical Competencies
- Strong computer literacy with proficiency in Microsoft Office (Excel, Outlook, Word & PowerPoint)
- Experience working with ERP systems, preferably Microsoft Dynamics
- Strategic account management and customer onboarding capability
- Strong sales analytics, reporting, and pipeline management skills
- Ability to manage complex customer onboarding and approval processes
- Strong commercial acumen with the ability to interpret customer requirements and align solutions accordingly
- Product and service knowledge within the steel, manufacturing, or industrial sectors would be advantageous.
- Proven ability to manage long sales cycles and multiple stakeholder engagements
- Strong negotiation and relationship management capability
- Experience engaging with corporate, mining, industrial, or manufacturing customers advantageous.
PRIMARY FUNCTIONS OF THE POSITION:
The primary function of this position is to identify, pursue, onboard, manage, and develop strategic customer accounts for the group. The role focuses on managing complex onboarding processes, building long-term customer relationships, understanding customer operational requirements, and supporting sustainable revenue growth through strategic account development and account management.
KEY PERFORMANCE AREAS:
Key responsibilities related to this position include:
- Identifying, developing, and onboarding new strategic customer accounts for the group.
- Managing complex customer onboarding and approval processes from initial engagement through to account activation.
- Building, developing, and maintaining long-term relationships with key stakeholders within customer accounts.
- Understanding customer operational, commercial, and technical requirements and aligning suitable group solutions accordingly.
- Managing and growing sales within strategic customer accounts through consistent engagement and relationship development.
- Providing ongoing after-sales service and support to ensure high levels of customer satisfaction and account retention.
- Coordinating internally with sales, operations, production, procurement, logistics, quality, and finance teams to ensure successful execution of customer requirements.
- Managing customer orders from placement through to completion, delivery, and payment.
- Following up on customer transactions and ensuring adherence to agreed payment terms and settlement conditions.
- Conducting customer engagement meetings, presentations, and strategic discussions with decision-makers.
- Supporting commercial negotiations, quotations, tender submissions, and contractual discussions where required.
- Monitoring market activity, customer trends, and competitor developments to identify growth opportunities.
- Maintaining accurate records of customer engagements, onboarding progress, sales activity, and pipeline reporting.
- Ensuring professional communication and relationship management with both internal and external stakeholders at all times.
- Assisting with account payment follow-ups and maintaining healthy customer accounts in line with agreed payment terms and company policies.
