RELEVANT EXPERIENCE:
- Previous sales, technical sales, manufacturing, production, or steel industry experience would be advantageous.
- Exposure to steel processing, service centres, manufacturing, roofing, profiling, roll forming, or related industries would be advantageous.
- Experience dealing with industrial or manufacturing customers beneficial.
- Strong relationship-building and communication skills essential.
- Proficient in Microsoft Office Suite
MINIMUM QUALIFICATION:
- Grade 12 Certificate - Matric
BEHAVIOURAL SKILLS:
- Understand and relate to customer production and operational requirements with professionalism and urgency.
- Communicate clearly and effectively with customers, production teams, and commercial stakeholders.
- Listen attentively to customer requirements, operational challenges, and internal feedback to ensure effective solutions.
- Analyse production capacity, operational constraints, and customer requirements to identify opportunities and solve problems efficiently.
- Maintain a high level of attention to detail when managing specifications, production instructions, scheduling, and customer expectations.
- Demonstrate strong commercial awareness when negotiating pricing, managing margins, and identifying growth opportunities.
- Adapt quickly to changing production schedules, customer demands, and operational priorities within a fast-paced environment.
- Work collaboratively with sales, production, logistics, and management teams to maximise processing throughput and customer satisfaction.
- Make sound business decisions aligned with operational capabilities, customer service standards, and long-term business growth.
- Identify operational, commercial, and customer service risks proactively and implement practical solutions to minimize disruptions.
PRIMARY FUNCTION OF THE POSITION:
- Promote and sell BSI’s full range of processing and value-added capabilities.
- Increase production throughput and machine utilisation across all processing lines.
- Source customer-owned material for processing at BSI facilities.
- Build relationships with manufacturers, fabricators, contractors, roll formers, service centres, and end users who require outsourced steel processing.
- Work closely with commercial and production teams to identify underutilised capacity and prioritise opportunities.
- Become technically proficient in all BSI processing lines and capabilities.
- Manage and grow an existing portfolio of processing customers.
- Act as the primary communication point between customers and production teams regarding:
* Production scheduling
* Delays and downtime
* Quality concerns
* Lead times
* Pricing adjustments
* Delivery coordination
- Work alongside BSI’s traditional steel sales teams to identify strategic opportunities where processing customers could also become steel supply customers.
- Assist in positioning BSI as a superior alternative to independent processing service centres in the South African market.
- Maintain strong customer service standards and ensure long-term customer retention.
KEY PERFORMANCE AREAS:
- Growth in processing tonnage and overall utilisation of BSI production lines.
- Acquisition of new processing customers and expansion into new markets or industries.
- Maintenance and growth of existing customer accounts, service levels and customer satisfaction.
- Effective coordination with production, logistics and commercial teams to ensure smooth execution and communication.
- Achievement of revenue, margin and pricing objectives within the processing division.
- Identification and conversion of opportunities to grow both processing volumes and broader steel supply business.
