As a Network Consultant at Bennett Thrasher, you will provide reliable services to help manage our clients' IT environments. You will visit client sites to resolve IT related issues, managing the various components of the client’s IT infrastructure, providing recommendations to clients for improving network stability, security, and performance.
* We're looking for someone that resides in the Ft.Myers/Naples area in SW Florida that can work onsite at least 3 days per week to provide support to our clients.
Some Responsibilities Include:
- Develop effective working relationships with clients and firm associates
- Work effectively in teams to provide quality service to clients
- Gain a comprehensive understanding of client operations, processes, and business objectives
- Communicate effectively, both verbally and electronically, to clients and firm associates
- Utilization of the following systems and protocols:
- Active Directory
- DNS/DHCP
- Microsoft 365
- Microsoft EntraID
- LAN and VLAN
- NAT
- Manage and troubleshoot servers running Windows Server OS
- Contribute and support new ideas on internal processes and client engagements
- Work with members of the engagement team to identify and resolve any client issues discovered during engagements
- Practice timely and effective communication to management and engagement team regarding performance, including any related obstacles
Qualifications:
- Excellent written and verbal communication skills
- Strong commitment to professional and client service excellence
- Proven time management, organizational, and prioritization skills
- Proven ability to keeps service ticket documentation current and accurate
- Proven ability to identify business issues and recommending technical solutions to overcome them
- Proven ability to provide hardware and software troubleshooting, administration, and installs for workstations, servers, and network devices
- Experience providing technical consultation and recommendations
- Experience troubleshooting complex network and server issues
- Deep understanding of Windows Hyper-V; experience with other hypervisors is a plus
- Deep understanding of Windows Desktop OS (Windows 10 and Windows 11)
- Deep understanding of Microsoft Office Suite
- Strong troubleshooting and problem solving skills
