Executive Casino Host

Summary of Duties:

Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.

Position Purpose:

The primary role of an Executive Casino Host is to own all aspects of strategic relationships with a specific group of up to 600 VIP Players. The main goal in the role will be to develop a lasting, growth-oriented relationship with each Guest through a combination of in-person and on the phone sales activities. The results desired by an Executive Casino Host is the relationship built thru sales measures.

The Casino Host is responsible to successfully acquire and retain casino guests by providing superior guest service both inside and outside the venue, along with the effective use of complimentary services.

Knowledge, Skills, and Abilities:

• Generate casino revenue through development of guest accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs to draw new players to property.
• Maintain relationships with guests through personal contact by phone, email, text, and in person to maximize gaming revenue goals established by the management team.
• Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements.
• Coordinate as needed with other property departments for successful delivery of pre-trip itinerary; leverage partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
• Evaluate a player’s current and potential worth to offer comps within the parameters of the comp guidelines, build loyalty and maximize return on investment. Executive Casino Hosts will have increased comping authority for higher-value customers.
• Fully comply with all applicable rules, regulation, laws and policies, and conduct themselves with the highest levels of integrity and honesty.
• Respect and protect the confidential and privileged information of my employer beyond the term of my employment.