JOB PURPOSE: To greet guests and provide quality guest service
ESSENTIAL FUNCTIONS:
- Acknowledges and greets guests
- Assigns guest to table suitable for the size of the group and escorts them to their seats
- Informs server that they have guests
- Cleans work area
- May serve and bus table as needed
- May be required to work in other areas of Food & Beverage as needed
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
· Must be at least 18 years of age or older
- Good verbal communication and customer relations skills
- Ability to handle a variety of customer requests and personalities
- Must be people oriented and courteous
- High standards of grooming and hygiene
- Skill in handling customer requests and complaints
- Knowledge of restaurant/dining room policies and procedures and daily menus/specials
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
- High School Diploma or GED
- Previous FOH restaurant experience strongly preferred
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Casino Restaurant setting
- Shift work; Required to work weekends, holidays and overtime
- Standing/Walking, 100%; may stand or walk up to 4 hours at a time
- Some light lifting may be required, such as moving tables/chairs and bussing cart
- Exposure to cigarette smoke and noise
- Must follow safety precautions and requirements
DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.
