REPORTS TO: Restaurant Manager and Shift Supervisor
DEPARTMENT: Food & Beverage
FLSA STATUS: This is a full- or part-time, hourly, non-exempt position
TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD
JOB PURPOSE: Provides food and beverage service to restaurant customers.
ESSENTIAL FUNCTIONS:
- Handles all customer requests and complaints promptly and in a courteous manner
- Greets customers
- Writes down beverage and food orders, relays orders to bartender and cook
- Serves alcoholic and non-alcoholic drinks and food orders to customers as ordered
- Observes customers to fulfill any additional requests
- Totals bills, accepts payment, and gives change
- Maintains bank in accordance with banking procedures
- Signs, counts, and balances bank
- Clears and cleans tables; empties and cleans ashtrays
- Other duties as assigned
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
- Must be at least 21 years old
- Good verbal communication and customer relations skills
- Ability to handle a variety of customer requests and personalities
- Must be people oriented
- Basic math skills
- Money-handling skills
- Must have basic English skills
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
- High School Diploma or GED
- Minimum of 6 months wait staff experience preferred
- PPABC Liquor Certification or successful completion of the PPABC Liquor Certification course
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Casino or hotel restaurant setting; Shift work; Required to work weekends, holidays, and overtime
- Standing/Walking, 100% up to 4 hours at a time
- Lifting/carrying up to 30 lbs.
- Exposure to cigarette smoke, noise and some cleaning chemicals
- Must follow safety precautions and requirements
DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.
