IT Hospitality Specialist

JOB PURPOSE: The IT Hospitality Specialist oversees, maintains, and troubleshoots all technology systems across the property, including hotel operations, event spaces, and back-of-house administration. This role ensures continuous, seamless guest connectivity, and strict payment compliance. The ideal candidate pairs IT troubleshooting fundamentals with a white-glove customer service mindset, resolving technical issues smoothly in a fast-paced hospitality environment.
ESSENTIAL FUNCTIONS: 

• Performs analysis and support of Point-of-Sale Management Systems including Agilysys, Hilton
  PEP, casino CMS, and other related hospitality applications systems;
  
• Coordinates with Hotel, F&B and Hotel Sales Operations to include internal and external partners regarding the design, development, installation, testing and maintenance of hardware and software related to hospitality systems, including upgrades and installs;
  
• Provides support to end users with applications usage;
  
• Provides secondary support to point of sale, software, and applications;
  
• Monitors and maintains system stability and reacts appropriately to help maintain system availability;
  
• Communicates and coordinates maintenance schedules and downtime.
  
• Prepares and maintain a clear road-map for the system showing current configuration and future upgrades and/or configuration changes;
  
• Be available for on-call duty by working cooperatively with all levels of staff, internal and external;
  
• Other duties as assigned.
  REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES): 
  
• Must be 21 years of age or older;
  
• Ability to comprehend the technical and business needs of front of house and back-office staff, especially Hotel and F&B operations; providing support and solutions;
  
• Possess a general knowledge of Hotel and F&B services within a resort environment;
  
• Understand the business and system associations with hotel operations;
  
• Written and oral communications skills and well-presented interpersonal skills;
  
• Highly self-motivated and keen attention to detail;
  
• Proven analytical, evaluative and problem-solving abilities;
  
• Exceptional customer service skills;
  
• Experience working in a team-oriented, collaborative environment;
  REQUIRED EDUCATION OR COMBINATION OF

EDUCATION AND EXPERIENCE:

• High School Diploma or GED;
  
• Associate degree or equivalent work experience;
  
• Four years related work experience in a Food and Beverage, Casino/Hotel environment;
  
• Two years hands on Point-of-Sale Systems (POS) experience;
  
• Technical Certifications such as Google IT Support, A+, Office 365 are recognized as a plus;
  
• Application support experience with PEP and Agilysys Client GUI.
  PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 
  
• Standing-10% /Walking-20% /Sitting-70%; Computer room setting/secluded and segregated.
  Hotel, Casino, and office settings.
  
• Exposure to cigarette smoke and noise. Exposure to computer systems.
  
• Lifting and carrying up to 40 lbs.
  
• Some travel required.
  
• Required to work weekends and holidays as needed.
  DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.