Customer Success (Remote)

<table style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; width: 100%;"><tbody style="vertical-align: top;"><tr><td style="width: 476.5px;"><div style="color: rgb(32, 33, 36); display: block; text-align: initial; white-space: pre-line; margin: 0px; padding: 14px 24px 0px 0px; max-width: 500px;"><div style="font-size: 16px; margin-bottom: 14px;"><strong>Qualifications</strong></div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Bachelor’s degree in related field prefreed</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">4+ years of relevant work experience</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Proficiency in: Microsoft Office Programs (Excel, Word, Outlook, and PowerPoint)</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;"><br></div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Experience in Energy Auditing and/or Retro Commissioning</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;"><br></div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Ability to communicate novel or complex concepts and related facts in a clear, concise, organized, and convincing manner in any format (e.g. written, oral, presentation)</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Well-developed interpersonal skills, maturity, credibility, confidence and integrity</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Strong time-management skills and experience managing multiple priorities at once</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Collaborative with strong focus on teamwork</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Excellent work ethic</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Self-motivated</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Passionate about optimizing MEP systems, improving the built environment, and decarbonization</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Occasional overnight travel may be required (Philadelphia, Boston, Chicago)</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">When in the field the employee must frequently lift or move objects up to 20 pounds; must be able to climb stairs and endure typical construction site conditions</div><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus</div><p><br></p><div style="font-size: 16px; margin-bottom: 14px; color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><strong>Responsibilities</strong></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Client Onboarding and training</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Pilot project development</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Field Inspection Template Specification</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Build Operations Team and Playbook</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Build and maintain connections with a wide array of decision-makers (clients, policy leaders, program managers, utilities, partner professionals)</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Support overall Team strategy and performance:</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">Duties, responsibilities, and activities will likely change, but changes to the role will be discussed as they are desired/needed</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">The majority of the duties will be performed in an office/home office environment</div></div><div style="color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-line; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><div style="float: left; margin-top: 3px; font-size: 14px; font-weight: 400;">•</div><div style="margin-bottom: 9px; line-height: 20px; font-size: 14px; font-weight: 400; margin-left: 13px;">The remainder of the duties will be performed in the field which will involve trips to projects sites for observation and training</div></div><p><br></p><p><br></p></div></td></tr></tbody></table>