Position Overview

The IT Support Specialist II provides technical support for the corporate, supply chain, field, and distribution center environments.
This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position.
The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.
This position requires onsite presence, Monday through Friday during normal business hours, at Edgewater Park, NJ. After hours and on-call support will be required after onboarding.

A Day in the Life

As a Support Specialist II, the candidate will be responsible for completing essential functions to help the Technical Services team succeed, including, but not limited to:

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations will be required.

Disclaimer:  The above position description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. As such, the incumbent may perform other duties and responsibilities as required. 

You'll Come With

Associate's degree or equivalent work experience required

A+ Certification, or equivalent certification relevant to PC support

Possesses 3 to 5 years of relevant work experience in the field or in a related area is required.

Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications

Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users

Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools

Experience with cloud platforms (e.g., Azure, Intune) and mobile device management.

Experience with troubleshooting and supporting Zebra thermal printers. PPME experience is a plus.

Experience with ServiceNow and ServiceNow reporting.

Effective problem-solving skills and attention to detail

#LI-ML1

Come join our team. You’re going to like it here! 

Compensation Range: $20.50 - $27.00