• Problem solver with strong communication and people skills
• Strong customer service background
• Excellent oral, written, and interpersonal communicator (English/Spanish a plus)
• Detailed-orientated candidate, proficient at resolving customer issues in a professional manner
• Multi-tasker who handles multiple activities and operates well in difficult situations
• Worker who thrives in a team environment and has excellent follow-up and communication skills
• Provide technical support for clients’ Sage 100 ERP software
• Analyze issues to isolate specific problematic component(s)
• Provide testing and documentation for our custom solutions
• Solve problems and make decisions at the strategic and tactical levels
• Provide ongoing support services to existing clients
• Experience with Sage 100 ERP software (very beneficial)
• Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable)
• Technical skills that include an in-depth understanding of financial application software in PC operating systems • Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary)
• Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus
• Accounting, Computer Science, or another business-related field; or equivalent experience • Technical proficiency in the areas of software troubleshooting and support a plus
PLEASE SEND YOUR SALARY REQUIREMENTS AND RESUME. THANK YOU. BCA IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY.
No recruiters please.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
BCA provides Managed IT Services to small and medium sized businesses throughout South Florida. We offer fast, professional, local IT services. For customers without an IT staff, we are their full time IT department. For customers with in-house IT, we provide the IT staff with expert services for new projects and day-to-day maintenance and support. Typical customer environments consist of 10 – 100 users and are primarily Microsoft Windows based networks.