Job Title: Legal PA
Group: Transactional Services, Corporate
Location: Birmingham
Hours: Full time – Monday to Friday 9.30am to 5.30pm
About the Business:
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.
This role supports Partners and/or designated fee earners and works alongside the wider client operational and legal support teams.
Responsibilities may flex according to client, practice and business needs while retaining clear ownership and a seamless service experience.
Hybrid working role.
Purpose of the role:
Proactive, high-quality executive and legal support
Exceptional client service and trusted operational partnership
Seamless coordination across the client and matter lifecycle
Technology-enabled, efficient and consistent ways of working
Active contribution to innovation and continuous improvement
Responsibilities
Manage complex diaries, competing priorities and multiple requests
Prepare meetings, briefings and research; attend and capture actions where required
Prioritise communications, draft and quality-check correspondence and manage expectations proactively
Coordinate domestic and international travel arrangements
Build trusted relationships with client contacts, partners, fee earners, colleagues and business teams
Coordinate client and matter administration from inception to completion
Monitor deadlines, dependencies and actions through to completion
Progress client and matter opening, risk and related administration accurately
Maintain effective systems, records and document management arrangements
Proactively manage end-to-end billing and finance activity using relevant firm systems
Maintain client meeting and activity records in CRM and relevant systems
Support pitches, submissions, client initiatives and business development activity
Use approved tools to visualise and modernise client communications while meeting brand, confidentiality and client requirements
Use Microsoft 365, Copilot and approved AI tools responsibly
Identify opportunities to automate routine activity and streamline workflows
Share best practice and contribute to service improvement
Technology, AI & Automation
Champion effective use of Microsoft 365, Copilot and approved AI tools
Automate repeatable administrative activities where appropriate
Work alongside Technology and Innovation colleagues to improve workflows
Use data and digital tools to create insight and capacity
Encourage adoption, experimentation and responsible use of technology
ctive contribution to innovation and continuous improvement
Candidate Overview
We are looking for candidates who ideally holds the following skills and experience:
Strong secretarial, executive assistant, legal PA or administrative experience
Excellent organisational and time-management skills
Advanced written, verbal and stakeholder-management skills
Works autonomously, exercises sound judgement and takes ownership
Highly organised, resilient and calm under pressure
Proactive, practical and solutions focused
High attention to detail and commitment to quality
Collaborative, flexible, client focused and commercially aware
Builds trust and maintains confidentiality
Digitally confident, curious and willing to adopt new technology
Uses information, technology and AI responsibly in line with firm and client requirements
Experience of finance, CRM, document or matter management systems is advantageous
What can we offer you?
- Agile working (the opportunity to work from home, subject to commitments)
- Carers’ leave (up to five paid days’ leave towards caring responsibilities)
- 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
- Contributory pension of up to 5%.
- Private healthcare policy
- Death in service cover (4 x base salary).
- Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
Cycle to work scheme.
What happens next?
Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.
We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.
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