Lead Salesforce Developer (US)
Location
Role based in Austin, TX
The Opportunity
The Lead Salesforce Developer will serve as the technical expert responsible for building, customizing, and maintaining Salesforce solutions across all BusPatrol teams. This role emphasizes simplicity first, but requires the ability to deliver advanced, complex solutions that meet business needs. The developer will work closely with the Platform Owner and Embedded Admins to bring high-value use cases to life.
Responsibilities
Design & Development
Design and build scalable Salesforce solutions using Apex, Lightning Web Components (LWC), and Flow, applying a low-code-first approach where appropriate.
Develop and enhance solutions across Service Cloud, Field Service Lightning (FSL), Revenue Cloud, and core CRM, ensuring scalable and maintainable architecture.
Build and optimize contact center solutions, including omnichannel case management, CTI integrations, and agent productivity tools for high-volume environments.
Design and deliver Field Service capabilities, including work order management, scheduling optimization, dispatcher workflows, and mobile workforce enablement.
Develop custom Salesforce applications and data models with reusable components, strong performance design, and platform governance awareness.
Design and implement integrations between Salesforce and enterprise systems (ERP, ITSM, telephony, data platforms) using APIs, middleware, and event-driven architectures (Platform Events, CDC).
Ensure secure, scalable, and real-time data movement across systems while maintaining performance, reliability, and data consistency.
Contribute to AI-driven and agentic automation initiatives, leveraging Einstein, Agentforce, and LLM-based workflows with proper guardrails and human-in-the-loop design.
Partner with Embedded Admins and cross-functional teams to provide production support, troubleshooting, enhancements, and continuous platform improvements.
Collaborate on technical standards, documentation, CI/CD practices, and architectural decisions, ensuring scalable, maintainable, and well-governed Salesforce delivery.
Qualifications
7+ years of Salesforce development experience
Strong expertise in Apex, LWC, Flow, APIs, and integrations
Hands-on experience with Service Cloud and Field Service Lightning (FSL)
Experience with contact center systems and omnichannel/CTI integrations
Proven ability to build custom applications and scalable Salesforce architectures
Experience with event-driven integration patterns and enterprise system connectivity
Salesforce certification required: Platform Developer I (Platform Developer II preferred)
Familiarity with Einstein, Data Cloud, and Agentforce or equivalent AI capabilities
Strong understanding of performance optimization, security, and scalable design principles
Ability to balance rapid delivery with long-term architectural sustainability
Nice to Have
Experience with Amazon Connect, or similar telephony platforms
Exposure to AI/ML-powered service automation or conversational AI systems
Familiarity with Salesforce DevOps (SFDX, Git, CI/CD pipelines)
Experience mentoring or leading small engineering pods
Job details are sourced from the employer's original posting.
Open job postingAbout the company
At BusPatrol, our mission is to create a culture of responsibility and awareness on the road. We are devoted to making the journey to and from school safer. We develop partnerships, deploy Safety Tech, and manage the entire program. We have equipped thousands of buses across North America with our innovative technology. BusPatrol America cares about student safety. We educate motorists every day by helping to enforce the law and work with school officials to improve safety.