This role is considered a hybrid position for employees residing within a 40-mile radius of the Rochester, NY office and is expected to follow the company's hybrid work schedule.
Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
The Client Solutions Manager serves as the primary strategic and operational point of contact for clients, ensuring business objectives are translated into effective technology and software solutions. This role bridges client needs with internal product, technology, and delivery teams to ensure solutions are aligned to business requirements, delivered on time and within budget, and drive long-term client confidence and partnership.
This role requires a strong understanding of software development processes, solution delivery, business analysis, and relationship management. The Client Solutions Manager acts as a trusted advisor to clients while providing clear direction and translation of requirement to internal teams.
This position plays a central role within the account management structure, ensuring alignment between client expectations, business objectives, and product execution.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Client Partnership & Trust
Key Responsibilities:
Key Outcome: Requirements Translation and Solution Alignment
Key Responsibilities:
Key Outcome: Cross-Functional Collaboration
Key Responsibilities:
Key Outcome: Identify opportunities to evolve and expand solutions
Key Responsibilities:
Other Responsibilities:
QUALIFICATIONS
REQUIRED
PREFERRED
CORE COMPETENCIES
Travel Requirements
All employees, regardless of role or geographic location, are required to attend in person for onboarding during their first week of employment and annually for the Shareholder’s Summit held in June. Additional travel is not routinely expected but may be required for key/critical meetings & events
WORK ENVIORNMENT & PHYSICAL DEMANDS
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.
Commitment to Diversity, Equity, Inclusion and Belonging
Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.
EEO DISCLAIMER
Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
COMPENSATION
Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $92,000-$145,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Butler/Till is a media investment company that partners with clients to drive business results through strategic media planning and buying.