Are you a proven leader who thrives on developing people, building strong customer relationships, and driving operational excellence? Butler Machinery is seeking a Service Manager to lead our Power Systems Service Department. In this role, you'll oversee daily operations, coach and develop a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement.
This is an excellent opportunity to make a meaningful impact while growing your career with an industry-leading equipment provider that has proudly served customers for more than 70 years.
Key Responsibilities:
- Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
- Manage service scheduling, job progress, warranty administration, and customer communication.
- Drive customer satisfaction by proactively resolving concerns and service-related issues.
- Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
- Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence.
- Develop business plans, staffing strategies, and service growth initiatives.
- Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
- Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
- Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
- Champion Butler Machinery's mission, vision, and values in all aspects of the operations.
- Performs other duties as assigned.
Supervisory Duties:
- Manages all service department personnel.
- Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
- Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
- Communicates with and coaches employees on assignments, providing technical expertise as needed.
- Selects, trains and develops employees consistent with department/division goals, providing coaching on career development
Qualifications:
- Excellent customer service skills
- Good oral and written communication skills
- Computer knowledge
- Must have good leadership, detail and organizational skills.
- Ability and willingness to work flexible hours
- Mechanical experience with the product lines we represent preferred.
- Completion of Lead Yourself for internal candidates is preferred.
- Two-year degree or equivalent experience and training preferred.
- Prior supervisory experience or Service Management Training preferred.
- Must possess a clean driving record
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
- 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
- Health Insurance – 3 plan options
- Health Savings Account – Employer contribution up to $1,300/year
- Dependent Care Flex Spending Account
- Dental Insurance – 2 plan options
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Employer paid Short-Term Disability Coverage – 60% of base pay/salary
- Long-Term Disability Coverage
- Maternity / Paternity Benefits
- Holidays
- Paid Time Off (PTO)
- 401(K) Plan
- Employee Assistance Program (EAP) – including Health Coaching
- SmartDollar – employer paid financial planning program
- Legal Shield/ID Shield products
- Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
EOE/Vet/Disability
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