The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.
KPIs
- Guest NPS & retail shopping experience feedback
- eNPS & team engagement
- P&L delivery vs. budget
- Payroll & labour productivity
- RPRPRT – Right People, Right Place, Right Time
- Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management)
- Team retention & development progress.
Commercial Performance
· Deliver sales, margin and profit targets.
· Analyse weekly trading reports and implement action plans to improve performance.
· Manage stock availability, waste control and shrinkage.
· Optimise labour scheduling to balance service and cost efficiency.
· Drive promotional compliance and maximise seasonal opportunities.
2. Guest Experience
· Champion excellent guest service standards across all departments.
· Monitor customer feedback and resolve escalated complaints promptly.
· Ensure store presentation, cleanliness and merchandising meet brand standards.
· Lead by example on the shop floor during peak trading times.
People Leadership
· Recruit, develop and retain high-performing teams.
· Conduct performance reviews, coaching sessions and succession planning.
· Build a positive, inclusive and motivated team culture.
· Manage absence, conduct and performance issues in line with company policy.
· Ensure effective communication across all levels of the store team.
. Operations & Compliance
· Ensure compliance with health & safety, food safety and licensing regulations.
· Maintain accurate stock control and cash handling procedures.
· Conduct regular audits and implement corrective actions where required.
· Ensure security procedures minimise theft and loss.
Financial Control
· Manage store budgets and control operating costs.
· Monitor payroll spend against agreed targets.
· Identify opportunities to improve efficiency and profitability.
· Proven leadership experience in retail management, ideally within the hospitality or leisure sector
· Strong commercial acumen and financial understanding.
· Experience managing large teams in a fast-paced environment.
· Knowledge of food safety and health & safety regulations.
· Strong problem-solving and decision-making skills.
