About Butterfield Market:
Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence.
Position Summary
The Training Manager leads the development and execution of training across Butterfield. This hands-on role builds strong relationships with department trainers, champions a culture of continuous learning, and delivers a blended training program through Opus, virtual classes, in-person instruction, and on-the-floor coaching.
Primary Areas of Ownership
- Opus digital learning platform
- Department Training Passports
- In-person and virtual training programs
Training Program Leadership
- Lead Butterfield’s companywide training strategy and turn operational priorities into clear, practical learning programs.
- Build and manage a blended training program that combines LMS (Opus) courses, virtual classes, in- person instruction, and hands-on practice.
- Maintain a training calendar and coordinate programs across the markets, commissary kitchen, café, catering, and corporate teams.
- Ensure training is engaging, consistent, easy to understand, and connected to Butterfield’s service and operating standards.
LMS (Opus) and Digital Learning
- Lead the launch, administration, and ongoing oversight of the Opus learning management system.
- Create, organize, publish, and update digital courses, SOPs, quizzes, certificates, and training assignments.
- Track participation, completion, quiz results, and overdue assignments, and follow up with managers and trainers.
- Partner with department leaders and subject-matter experts to keep Opus content accurate, relevant, and useful.
Trainer Development and Relationships
- Build strong working relationships with department trainers and managers across all Butterfield locations.
- Lead train-the-trainer programs that strengthen facilitation, coaching, feedback, and follow-through.
- Provide trainers with clear lesson plans, checklists, demonstrations, practice activities, and evaluation tools.
- Create an active network of trainers who share best practices, identify needs, and reinforce consistent standards.
Hands-On Training and Floor Support
- Spend significant time in the markets and kitchen observing work, coaching team members, and supporting trainers.
- Create, maintain, and help implement hands-on Training Passports for each department and position.
- Observe training in practice, identify gaps between instruction and execution, and work with managers on solutions.
- Support onboarding and retraining so team members can confidently and consistently perform Butterfield standards.
Cross-Functional Training Leadership
The Training Manager works closely with HR, operations, department leaders, and trainers to make learning
part of the daily Butterfield experience.
- Partner with the HR & Training Director to establish priorities, goals, and measures of success for the training function.
- Directly supervise the Training Coordinator and provide clear priorities, coaching, and accountability.
- Collaborate with managers and subject-matter experts to document procedures and translate them into effective training.
- Ensure training is accessible to Butterfield’s workforce, including English- and Spanish-language content when appropriate.
- Serve as the companywide champion of training and reinforce the connection between learning, service, quality, safety, and growth.
- Maintain organized training records and support required safety, compliance, and policy training.
Measures of Success
- Strong adoption and effective use of Opus across departments and locations.
- Consistent completion and practical use of department Training Passports.
- Confident, capable department trainers who deliver clear and consistent instruction.
- Visible improvement in team knowledge, execution, service, safety, and adherence to standards.
- Timely reporting of training participation, completion, results, needs, and next steps.
