About Butterfield Market:
Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence.
Essential Duties and Responsibilities: Oversee and ensure the timely and accurate processing, packaging, and delivery of food orders, while maintaining quality control, efficiency, and compliance with food safety regulations.
- Supervise the processing of all customers, market, and catering orders for accuracy and timeliness.
- Coordinate with Executive Chef and kitchen teams to ensure production needs meet quality standards and deadlines.
- Monitor and maintain inventory of food and packaging materials in collaboration with the Purchasing Manager.
- Oversee quality control checks and compliance with food safety and sanitation protocols.
- Supervise packing and labeling of all orders, including handling of temperature-sensitive items.
- Work with the Delivery and Logistics, Kitchen, and Catering teams to manage delivery schedules and on-time fulfillment orders.
- Serve as a point of contact for customer inquiries, order status, delivery issues, and or complaints.
- Ensure adherence to safety and service standards.
- Recommend and implement ways to process improvements to boost efficiency and reduce costs.
- Maintain documentation of order metrics, inventory levels, and performance data.
- Ensure all order fulfillment operations comply with food safety regulations and company policies.
Order Fulfillment / Warehouse Operations
- Hands-on experience with order picking, packing, shipping, and returns.
- Familiarity with fulfillment timelines, accuracy goals, and quality checks.
Inventory Management
- Experience tracking stock levels, cycle counts, and managing stock discrepancies.
- Familiarity with inventory software (e.g., NetSuite, Fishbowl, SAP, etc.).
Team Leadership / Supervisory Experience
- Previous role overseeing or training fulfillment/warehouse staff.
- Ability to manage schedules, assign tasks, and monitor performance.
- Collaborate across departments to ensure seamless order processing and delivery.
