Team Lead - Order Fulfillment

Team Lead – Order Fulfillment (Full Time)

Department: Order Fulfillment

Reports To: Order Fulfillment Supervisor

Location: West Sacramento, CA

Job Summary

The Team Lead – Order Fulfillment is responsible for providing a welcoming environment and excellent service to all customers. This includes leading the Order Fulfillment team, checking in customers for curbside pickup appointments, utilizing various software systems to fulfill orders, accurately scanning out items, processing returns, answering customer questions, and ensuring a smooth and efficient customer experience.

Responsibilities

Customer Check-In:

• Greet customers warmly upon arrival in the parking lot and check them in for their scheduled pickup appointments.
• Confirm order details and provide any necessary information.

Order Fulfillment:

• Use internal software systems to manage and fulfill customer orders.
• Coordinate with warehouse staff to ensure timely order retrieval.

Item Scan-Out:

• Verify order accuracy and ensure customers have all of their purchased items before leaving.

Customer Assistance:

• Provide friendly and helpful assistance to customers, answering questions and addressing any concerns.
• Resolve customer issues or direct them to the appropriate team members.

Returns Processing:

• Process customer returns according to company policies and procedures.
• Inspect returned items for damage and update inventory accordingly.