Field Service Support

The Field Service Engineer will:

• Play a critical role in leading delivery of the service needs of our customers within the Northeast Region's install base
  
• Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems
  
• Ability to travel up to 80% to perform service within North American (primarily East region) and internationally occasionally for training.  Valid passport is required
  
• Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
  
• Test, tune, and adjust equipment to obtain optimum operating performance.
  
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
  
• Support sales activities by collecting and forwarding relevant information
  
• Report on customer spare part requirements
  
• Serve as company liaison with customers on administrative and technical matters for assigned projects
  
• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

  Education and Work

Experience:

• Candidate must possess the following:
  
• 2-year technical degree or equivalent work experience or vocational training or U.S. Military         electronics training /experience
  
• 3 - 5 years relevant field service experience
  
• Experience with laser or optics is highly desirable
  
• Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, software & mechanical problems
  
• Correctly interpret electrical schematics
  
• Computer literate education and work experience
  
• Ability to lift and carry up to 50lbs.
  
• Ability to work closely with a team as well as independently
  
• Exceptional customer service skills
  
• Excellent written and verbal communication
  
• Command of written and spoken English