Medical Contact Centre Agent

<p style="margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt; margin-left:0cm;background:white;">C-Care is currently looking for a dedicated and innovative Medical Contact Centre Agent to be based at C-Care Corporate Office.</p><p style="margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt; margin-left:0cm;background:white;"><strong>Medical Contact Centre Agent</strong></p><p style="margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt; margin-left:0cm;background:white;">Reporting to the Continuum of Care Manager, the selected candidate will be responsible for receiving and managing incoming ambulance calls, dispatching ambulances, and providing clear and compassionate guidance to callers in distress.</p><p style="margin-top:5.0pt;"><strong><u>What you will be doing?</u></strong></p><ul><li>Receive and handle ambulance calls from patients, family members, and healthcare professionals. </li><li>Dispatch ambulances to the scene of the emergency based on the information received.</li><li>Coordinate with ambulance crews, ensuring they are informed about the patient's condition and location.</li><li>Maintain detailed and accurate records of all emergency calls, dispatches, and patient information.</li><li>Display a high level of professionalism, empathy, and customer service in interactions with patients and their families.</li></ul><p style="margin-top:5.0pt;background:white;"><strong><u>What are we looking for?</u></strong></p><ul><li>Higher School Certificate or equivalent (a background in healthcare or emergency services is a plus).</li><li>Candidate must have at least 2 years' working experience in either the hospitality or customer service sector.</li><li>Ability with technology, especially software applications, and phone systems.</li><li>Exceptional verbal and written communication skills.</li><li>Strong analytical skills.</li></ul><p style="text-align:justify;">If you think that you have the right profile for this position, please send your application on: [email protected]</p><p style="text-align:justify;"><strong>Closing date: 30 June 2025</strong></p><p style="text-align:justify;"><em>Management reserves the right to call only the best candidates for an interview.

If you have not received any communication two weeks after the deadline, feel free to call us.</em></p>