Job Description
THE AGENCY
Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.
The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, form brand marketing services division, and launch a family office advisory practice, among other innovations. Named Most Valuable Sports Agency by Forbes for 10 consecutive years, CAA represents more than 3,000 of the world’s top athletes in football, baseball, basketball, hockey, and soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of property sales and sponsorships, media advisory, brand consulting, venue development and strategic advisory, and executive search.
Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, London, Nashville, Munich, Shanghai, Beijing, Chicago, Washington, D.C., Singapore, Toronto, Denver, Charlotte, Jacksonville, and Atlanta, among other locations globally. For more information, please visit www.caa.com.
OVERVIEW
The AV & Event Technology Specialist plays a key role in delivering reliable, high-quality audiovisual and event experiences across the organization. This is a highly cross-functional role that partners closely with Technology, Facilities, Creative Services, Screening Room Ops, and the Service Desk to support day-to-day AV operations, hybrid meetings, live events, IPTV, and digital signage services. The specialist is responsible for maintaining room technologies, executing live events, and resolving incidents with precision and professionalism. Strong attention to detail, technical expertise, and the ability to thrive in fast-paced, high-visibility environments are essential for success in this position.
Responsibilities to include:
- Perform daily operational support for all AV systems, ensuring conference rooms, screening spaces, and event areas are fully functional
- Set up, operate, and strike AV equipment for live events, including meetings, town halls, screenings, and special productions
- Troubleshoot and resolve AV incidents promptly, escalating issues when necessary to minimize downtime
- Collaborate with the Service Desk to develop ticketing workflows, escalation paths, and resolution protocols that improve response times and service consistency
- Configure and support Cisco RoomOS devices, including endpoint setup, firmware updates, troubleshooting, and integration with collaboration platforms
- Manage IPTV and digital signage systems, including content scheduling, playback verification, system monitoring, and vendor coordination for outages or updates
- Provide on-site support for high-profile events, working closely with Facilities, IT, Creative Services, and Production teams
QUALIFICATIONS/REQUIREMENTS
- 7+ years of professional experience in AV operations, event support, or similar technical roles.
- Intermediate knowledge of Cisco RoomOS and collaboration endpoints (configuration, troubleshooting, and environment support)
- Experience supporting a Microsoft Teams environment
- Experience working within a ticketing system like Service Now & Jira
- Hands-on experience with AV systems including displays, switchers, DSPs, microphones, control processors, and conferencing hardware
- Strong troubleshooting skills in live-event and meeting environments under time-sensitive conditions
- Familiarity with IPTV and digital signage platforms, including content deployment and playback monitoring
- Ability to lift and install equipment, run cables, and perform physical room setups.
- Excellent communication and customer service skills, with the ability to work calmly under pressure
- Ability and willingness to work on-site a minimum of four (4) full days per week in a corporate office environment
- Ability to work flexible hours to support events outside standard business hours
- Experience with AV management platforms (Crestron XiO Cloud, Q-SYS Reflect, Zoom or Teams admin tools, etc.)
- Knowledge of Crestron, Q-SYS, or Extron systems, including basic programming or configuration
- Prior work supporting digital signage ecosystems (Appspace, BrightSign, or similar)
- Experience managing IPTV systems or broadcast/A/V-over-IP platforms
- Basic networking knowledge related to AV systems (VLANs, QoS, multicast)
- CTS or other AV/IT certifications (CTS, Crestron, QSC, Extron, Cisco)
- Experience working in large enterprise environments or supporting executive-level events.
- Strong experience with PC and Mac platforms
Please note, this role requires full onsite presence given the nature of the role.
Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.
Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.
Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.
CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
