Part-Time Lead - Lollicup #738640321

Cal Poly Pomona Enterprises Employment Services

ANNOUNCEMENT OF POSITION VACANCY

SUMMARY: Under the general supervision of Management, the Lollicup Part-Time Lead is responsible for assisting with the daily operation of Lollicup, including leading and supporting staff, assigning daily responsibilities, maintaining product and inventory levels, ensuring beverages are prepared according to established recipes, and maintaining customer service, food safety, sanitation, and cleanliness standards. The Part-Time Lead will assist management in ensuring efficient day-to-day operations and positive guest experience.

SOME OF THE THINGS THAT YOU WILL GET TO DO (this is just a small sampling of work variety):

• Lead and support Lollicup employees during assigned shifts. 
• Assign daily tasks and oversee completion of opening, service, and closing responsibilities. 
• Train and coach employees on beverage preparation, recipes, customer service, food safety, sanitation, and proper procedures. 
• Ensure beverages and other products are prepared according to standardized recipes and portion guidelines. 
• Monitor product quality and consistency. 
• Ensure the store and all workstations are properly set up and ready for service. 
• Monitor product, milk, toppings, cups, straws, and other supply levels throughout the shift. 
• Assist with inventory counts, PAR levels, product organization, and identifying items that need to be ordered. 
• Ensure products are properly labeled, dated, rotated, and stored. 
• Monitor cleanliness and sanitation of counters, equipment, sinks, storage areas, and customer-facing areas. 
• Ensure opening and closing procedures are completed correctly. 
• Ensure equipment is properly cleaned and maintained according to established procedures. 
• Provide excellent customer service and assist employees with resolving guest concerns. 
• Assist with cash handling and register procedures as assigned. 
• Assist with training and onboarding new employees. 
• Maintain and reinforce daily cleaning schedules and checklists. 
• Communicate product shortages, staffing concerns, equipment problems, or other operational issues to management. 
• Serve as a point of contact for employees during assigned shifts. 
• Assist management with operational projects and other responsibilities as needed. 
• Maintain a positive, professional, and team-oriented work environment. 
• Perform other duties as assigned. 

MINIMUM QUALIFICATIONS:

• 6 or more months of job-related experience; previous food service or beverage service experience required. 
• Must have a current Food Handler certification or be able to obtain required certification. 
• Must demonstrate leadership and the ability to provide direction to employees. 
• Must possess strong communication and customer service skills. 
• Must be able to learn and consistently follow standardized beverage recipes and procedures. 
• Must be able to work independently with limited supervision. 
• Must be organized and able to manage multiple responsibilities in a fast-paced environment. 
• Must be dependable and demonstrate consistent attendance and punctuality. 
• Must be available to work a flexible schedule, including evenings and weekends. 
• Previous Lollicup, boba/beverage, or lead experience preferred.

BACKGROUND CHECK POLICY:  

Cal Poly Pomona Enterprises is committed to protecting the health, well-being, and safety of its campus community and assets. In furtherance of these goals, Cal Poly Pomona Enterprises will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).

The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. 

In determining the suitability of the candidate for the position, Cal Poly Pomona Enterprises will give an individualized assessment to any information regarding the criminal conviction history that the applicant submits for consideration such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.

ABOUT US: As the largest employer of students on the Cal Poly Pomona campus, the Enterprises offers valuable work experience and hands-on training to approximately 1,500 Cal Poly Pomona students each year. The Enterprises offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality1500 management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study.

The Enterprises also contributes operating support to nearly 1,100 Enterprises and scholarship programs every year, including Bronco Athletics and the Norman J. Priest Scholarship. In addition, the Enterprises administers grants and contracts, contributes to campus security, and supports several university publications. The Enterprises contributes over $1 million annually to Cal Poly Pomona.

CSU along with Cal Poly Pomona Enterprises strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy and any questions may be sent to [email protected].

Cal Poly Pomona Enterprises, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, Cal Poly Pomona Enterprises, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.