COMMUNITY CASE MANAGER
Reporting to the Program Manager - Community Housing, The Case Manager - Community, this position is responsible for Case Management including but not limited to, goal planning, client assessments, weekly check-ins, support and advocacy. The individual in this role will develop a detailed understanding of the operations of Community Programs and could work in a dynamic and ever-changing environment, assisting the clients in developing life skills.
ROLES AND RESPONSIBILITIES INCLUDE:
- Collaborative Mindset Fostering open communication and cooperation to achieve shared organizational goals.
- Culture of Support Contributing to a positive work environment by building strong, trust-based relationships with all team members and departments.
- Interdepartmental Problem-Solving Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.
- Participating in staff events and functions Essential to support fun and dynamic team functions to participate in CDC culture.
POSITION SUMMARY:
- Mentoring clients and overseeing clients’ progress and interventions
- Monitoring housing and providing support, advice, and direction while ensuring open communication
- Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients
- Reporting to Property Management on all maintenance needs as well as emergencies related to property
- Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives
- Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases
- Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as-needed basis
- Will serve on call rotation once every 8-10 weeks
QUALIFICATIONS AND REQUIREMENTS:
- Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or a related and relevant discipline is preferred
- A minimum of 3 years’ experience working in the field of addiction and with marginalized populations
- Must have a valid driver’s license with 2 million liability insurance
- Must have a dependable vehicle
- Well-developed and effective communication skills (written and oral)
- Demonstrated skills in critical thinking
- Experience with HMIS database is an asset
- Flexibility for after-hours work as required to meet client needs
SKILLS AND ABILITIES:
- Ability to effectively manage confrontations and conflict
- Self-starter with excellent organizational and problem-solving skills
- Ability to manage priorities and workflow demonstrating excellent time management skills
- Knowledge of local social service agencies and referrals
- Knowledge in preparing reports, and ability to maintain client case files
- Ability to work with minimal supervision, take initiative and be self-motivated
- Acute attention to detail and a commitment to excellence and high standard
We thank all applicants for their interest; however, only qualified candidates selected for interviews will be contacted. We regret that we are unable to accept telephone inquiries.
