Mass Events Officer

Your mission

CALM has ambitious plans to grow its fundraising, and we’re looking for a Mass Events Officer to help play a key role in driving this forward and helping shape our next chapter of growth.
Working closely with the Mass Events Manager and Mass Events Lead, you’ll deliver CALM’s programme of owned events and portfolio of Third Party Challenge Events, as well as supporting wider event fundraising activity to maximise opportunities and income.
Responsibilities

• Support on delivery of the Third Party Challenge Events portfolio, ensuring Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages
• Work with the Mass Events Manager and Mass Events Lead to develop and deliver a portfolio of owned events, contributing ideas, analysing performance, identifying opportunities and putting ideas into action
• Provide end-to-end operational support for fundraising events, including liaising with venues, partners and suppliers, obtaining quotes, coordinating travel and logistics, working with production teams, preparing materials, producing risk assessments, and creation of event documentation such as briefs, schedules and post-event evaluations
• Steward CALM’s Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us
• Work confidently across key income platforms to ensure accurate setup, coding and reporting of fundraising pages, campaigns and donations, including JustGiving and Enthuse.
• Be responsible for and support the ongoing maintenance of relevant pages on the CALM website, ensuring content remains accurate, up to date, engaging and aligned with organisational priorities.

Your profile

Experience
Essential

• Proven experience in the planning and delivering of successful fundraising events
• Confident using CRM systems and databases to manage supporter data, maintain accurate records and support fundraising activity.
• Experience of working towards and achieving fundraising or income targets, with an understanding of how to motivate and support fundraisers to maximise their fundraising potential.
• Experience delivering excellent supporter care and building strong, positive relationships with a diverse range of audiences.
• Excellent relationship management skills, with the ability to build and maintain relationships with external suppliers and collaborate effectively with colleagues across teams
• Experience creating engaging, audience-led content and communications to attract, recruit and steward supporters throughout their fundraising journey

Desirable

• Experience analysing event performance and supporter feedback to identify opportunities to improve engagement, retention and fundraising income.
• Experience supporting the development and delivery of event marketing and promotional plans, using a range of channels to raise awareness and drive registrations.
• Experience using email marketing platforms, such as Salesforce Marketing Cloud, to create, deliver and optimise targeted supporter communications
• Experience using fundraising platforms such as JustGiving and Enthuse.

Why us?

• Reports to: Mass Events Manager
• Contract: Permanent, full-time
• Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight.
• Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
• Salary: £30,000 - £35,000 per annum. We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.

A work environment that values creativity, personal growth and collaboration.

Right to work in the UK

To apply, you will need to have a valid right to work in the UK (such as a British/Irish passport, Settled Status, or Indefinite Leave to Remain).