The Service Desk Team Lead is a key role within our End-User Services team, reporting to the Head of End-User Services. You’ll lead our Service Desk and help ensure colleagues across Cambridge Consultants receive a high-quality, consistent and people-centred support experience.
This is a hands-on role, working alongside a team of five UK-based Service Desk colleagues. You’ll provide technical support, coordinate the team’s workload, act as an escalation point for more complex issues and help create an environment where people can develop and do their best work.
You don’t need to have been a Service Desk Team Lead before. This could be the next step for someone who has strong technical experience and is ready to take on more responsibility, influence how a team operates and develop their leadership skills. We’re looking for someone who is curious, proactive and keen to make things better - someone who sees an opportunity to improve something and gets on with it.
As you grow into the role, you’ll have the opportunity to take greater ownership of the Service Desk, from monitoring service trends and performance through to driving improvements in the way we support our people. You’ll use data and your own experience and initiative to understand what is working, where there are challenges and where we can do things differently.
You’ll work closely with colleagues across IT Services and the wider business, giving you the opportunity to build your understanding of our technology landscape and the needs of a growing, technology-led organisation. There is plenty of scope to develop your skills and take on more as you grow with Cambridge Consultants.
Your responsibilities may vary, and you will have the opportunity to shape the role as it develops, but you can expect to:
To be successful in this role, we would expect you to have the following skills and experience:
In addition, the following would be of interest to us. However, if you don't yet have experience in these areas, we will gladly train and develop the right person, so please still apply!
By submitting an application to Cambridge Consultants, you confirm that the information provided in this application, together with any supporting documentation, is true, complete, and accurate to the best of your knowledge and belief. You understand that any false statement, misleading information, or material omission may render you liable to disqualification from the recruitment process, withdrawal of any offer of employment, or dismissal without notice if discovered following appointment. You acknowledge that the organisation reserves the right to verify the information supplied.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Cambridge Consultants is a product development and technology consultancy. They help businesses bring innovative ideas to life through design, engineering, and strategic advice.