Wire Services Specialist

POSITION: WIRE SERVICES SPECIALIST

Position Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. Detail-oriented and reliable Wire Processor responsible for ensuring accurate and timely process of incoming and outgoing wires while maintaining our core values. Will ensure efficient handling wire transfers, proactively resolve discrepancies, and maintain accountabilities for all transactions.  This role requires collaboration with internal stakeholders, including the BSA team to manage the OFAC (Office of Foreign Assets Control) process, ensuring compliance with regulatory standards. 

Key Result Areas: 

· Initiate and verify international and domestic wire transfers for consumer, Small Business and Commercial customers. 

· Identify and resolve discrepancies working with internal teams to address any issues and ensure a smooth transaction flow.

· Maintain a high level of accountability, documenting processes and ensuring all transactions are compliant with internal policies and procedures.

· Maintain accurate records of transactions and generate reports as needed, contributing to audits and regulatory reviews.

· Manage the OFAC screening process in collaboration with BSA team, ensuring all wire transactions comply with regulatory requirements and are properly vetted.

· Coordinate and communicate with customers and cross-functional business partners to manage and resolve critical, time-sensitive transactions efficiently and accurately.

· Support the successful execution of time-sensitive transactions while maintaining strict adherence to deadlines and service-level expectations.

· Ability to partner effectively with internal departments to resolve transaction-related inquiries and exceptions in a timely manner, minimizing customer disruption and processing delays.

· Assist with end-of-day reconcilement of all incoming and outgoing wire activity

· Demonstrates a high level of attention to detail and the ability to work efficiently with very low margin for error.

· Perform additional duties as required

Qualifications:

· High school education, additional certifications in banking Operations is a plus

· In-depth knowledge of wire transfers processes and regulatory requirements (BSA, AML, OFAC)

· Strong analytical and problem-solving abilities to address discrepancies and errors

· Strong MS skills, particularly Excel, for reconciliation and reporting

· Strong verbal and written communication skills to liaise with internal teams and external customers

· Ability to handle sensitive information with discretion and always maintain confidentiality.

· Requires flexibility and ability to manage multiple job functions simultaneously under high pressure timelines, while adhering to strict deadlines.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Hybrid/Waltham, MA Salary Range: $24.95 – $33.27/hr

  The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $24.95 – $33.27/hr. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate’s skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank: