FT-Nail Technician

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The Nail Technician contributes to the success of Sanctuary Camelback Mountain's Spa & Wellness experience by providing exceptional nail care services, including manicures, pedicures, and no-chip gel polish, while creating a consistently memorable and relaxing experience for guests and members. This role assesses individual needs, evaluates the condition and appearance of nails, and recommends appropriate services to support each guest's desired wellness and beauty experience.

Guided by Sanctuary's North Star Vision and Spirit of Service, the Nail Technician builds authentic connections, provides attentive and personalized care, and creates intentional spa experiences beyond imagination where guests and members feel valued, understood, and cared for.

JOB FUNCTIONS

Note: the following duties and responsibilities may not be all-inclusive

Guest Relations

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Anticipate guests' service needs, acting on them when possible.
• Answer questions about general property information and amenities.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Provide Salon Services

• Comply with quality assurance expectations and standards.
• Maintain current licensure in service area.
• Monitor and stick to time schedule to stay on schedule throughout the day.
• Examine guests' nails to evaluate condition and appearance.
• Determine if condition of guest's nails prevents being able to complete a service and suggest an alternate service if necessary.
• Arrange workstation to ensure guest comfort and safety.
• Offer guests amenities such as beverages or heated neck pillows.
• Advise guests on proper nail care and recommend home care regimens.
• Handle inappropriate guest behavior by stopping service and informing manager.
• Assess guest needs and inquire about contraindications (e.g., allergies) before beginning service.
• Provide nail care services such as manicures/pedicures and no chip gel polish to guests.
• Removes previously applied nail polish.
• Shapes and smooth ends of nails.
• Cleans customers' nails in soapy water. Softens nail cuticles with water, pushes back cuticles, and trims cuticles. Massages area with lotion.
• Polishes nails or applies clear or colored liquid polish onto nails with brush.
• Applies paraffin treatment.
• Polishes nails including base and top coats to preserve the manicure as long as possible.

Maintain Spa/Salon Environment

• Clean, maintain, and sterilize tools and equipment.
• Maintain cleanliness of workstation and/or treatment room throughout shift.
• Set up workstation/treatment room with necessary products, equipment, and supplies.
• Dispose of trash and dirty linens in the proper area.