Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.
At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.
We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.
JOB SUMMARY
The Guest Experience Manager contributes to the success of Sanctuary Camelback Mountain by providing leadership and operational support across the Rooms and Food & Beverage divisions while ensuring a consistently exceptional guest experience. This role oversees the daily operations of the guest recognition and VIP experience, coordinates personalized activities and experiences, and collaborates across departments to anticipate and exceed guest expectations. As a dynamic and experienced hospitality leader, the Guest Experience Manager develops and supports team members in delivering engaging, family-friendly, and wellness-focused experiences that reflect Sanctuary's luxury standards.
Guided by Sanctuary's North Star Vision and Spirit of Service, this role fosters authentic connections and intentional experiences beyond imagination where guests feel valued, understood, and cared for.
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Camelback Hospitality PE LLC is a company involved in the hospitality industry, likely focusing on hotel or resort management and operations, as suggested by the job description for guest services.