IT Specialist

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The IT Specialist contributes to Sanctuary Camelback Mountain's success by providing reliable, responsive technical support to resort team members, guests, and property operations. This role serves as a key point of contact for day-to-day technology needs, troubleshooting hardware, software, network connectivity, user accounts, mobile devices, and other technology systems while supporting the security, reliability, and efficiency of resort operations.

Guided by Sanctuary's North Star Vision and Spirit of Service, the IT Specialist fosters authentic connections through responsive and solutions-oriented support, helping create a seamless technology experience where guests and team members feel valued, understood, and supported.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

• Provide professional IT support to team members, users, and guests by diagnosing and resolving hardware, software, connectivity, and system access issues.
• Serve as the initial point of contact for the Information Technology Team, responding to and managing IT support requests through telephone, email, remote access, and ticketing systems.
• Troubleshoot and resolve issues involving desktops, laptops, printers, software, user accounts, email, internet, LAN/network access, and mobile devices.
• Actively listen to support requests, confirm an understanding of the issue, diagnose problems, and provide accurate and timely solutions.
• Install, configure, maintain, and monitor Windows operating systems, software applications, computer programs, systems, and related technology equipment.
• Assist with IT projects, system implementations, installations, testing, and other technology initiatives as assigned.
• Assist with the implementation and maintenance of Payment Card Industry (PCI), network security, data security, and other IT security initiatives.
• Maintain accurate IT asset inventory and complete required daily, weekly, and monthly IT checklists.
• Maintain strong attention to detail and sound judgment when resolving IT issues, particularly in high-pressure or time-sensitive situations.
• Communicate technical information clearly and professionally, both verbally and in writing, with technical and non-technical audiences.
• Maintain a positive and professional work environment through effective communication and collaboration with guests, team members, vendors, and management.
• Perform additional duties and responsibilities as assigned by the Director of IT.