Customer Support Supervisor

At Campeón Gaming, we build the technology behind online casino and sports betting brands.

We provide an all-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.

Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer managed services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management.

This allows our partners to focus on growing their brand, while we support the technology and core operational functions of the platform.

But what truly sets us apart is our people.

We are a team of 200+ Campeones from 17+ nationalities, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being people-first, building trust, embracing meraki, fostering team spirit, and adopting a growth mindset, both as individuals and as a company.

We’ve been recognized among the Best Workplaces in Europe 2024, consistently ranked as a Best Workplace in Greece (2021–2025), certified as a Great Place to Work for 6 consecutive years, and awarded as Best Workplace for Women Hellas 2026 and Best Workplace in Tech Hellas 2025.

Ready to build this journey together? Your story starts here!

About the Role

We are looking for a Customer Support Supervisor to join our team and take an active role in the day-to-day operation of our Customer Support department.

This is a hands-on role for someone who enjoys working with people, making decisions, solving problems, and helping a team perform at its best. You will be the main point of support for agents during your shift, ensuring that operations run smoothly and that our customers receive a consistently high level of service.

Responsibilities:

• Lead and support Customer Support Agents during daily shifts, ensuring smooth operations and appropriate workload distribution.

• Monitor queues, chats, emails, breaks, and overall shift coverage, stepping in when priorities change or additional support is needed.

• Guide agents through complex or sensitive customer cases and help them make the right decisions.

• Monitor team performance, productivity, quality and KPIs, identifying areas where additional coaching or support is needed.

• Provide regular feedback and on-the-job coaching to help agents develop and improve.

• Handle escalations and take ownership of situations that require a higher level of attention or decision-making.

• Work closely with other departments to resolve customer issues efficiently and ensure clear communication between teams.

• Ensure procedures, policies and operational updates are correctly followed by the team.

• Identify recurring issues, operational gaps and opportunities to improve the way we work.

• Keep the team informed, engaged and aligned during the shift.

• Provide feedback and operational insights to the Head of Customer Support.

Requirements:

• Strong communication and people skills, with the confidence to guide and support others.

• Good judgement and the ability to make decisions, especially during busy or challenging situations.

• A proactive and solution-oriented approach — someone who doesn't just identify a problem but looks for ways to solve it.

• Strong organizational and prioritization skills.

• Attention to detail and a strong sense of responsibility.

• Ability to give constructive feedback and handle difficult conversations professionally.

• A team-oriented mindset and willingness to support the development of others.

• Good understanding of customer service principles and the importance of both quality and productivity.

• Fluent English, both written and spoken.

• Flexibility to work on a rotating shift schedule, including evenings, nights, weekends and public holidays.

What will make you successful in this role

You don't need to have all the answers. You do need to be someone the team can rely on.

We are looking for someone who can take ownership, stay calm under pressure, communicate clearly, make fair decisions and help others become better at what they do.

We got you covered here:

• Competitive Salary & bonus scheme.
• Access to LinkedIn Learning programs as well as funding to educational programs of your choice.
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office.
• Paid educational leave.
• Hybrid working model.
• Modern offices in the center of Nicosia.
• 360 feedback for Constant personal and professional development.
• Birthdays are always a day off!

Diversity, Equity & Inclusion

At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.

We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.

Every story deserves a shared journey. Ready to be a Campeόn?