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    CA

    Canadian Bank Note Company

    Security Technology

    Workstation Support Technologist - Corporate Services Group

    Ottawa, CanadaOn-SiteFull-time5+ yrs experiencePosted 2mo ago
    All Canadian Bank Note Company jobs

    Job description

    What You Will Do

    • Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers.
    • Perform advanced hardware and OS troubleshooting and support, including component-level troubleshooting and replacements.
    • Manage and evolve workstation OS configurations to meet security and end-user requirements, including deep troubleshooting and security hardening.
    • Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools and perform complex software packaging.
    • Provide technical support services remotely or at deskside, including end-user training.
    • Collaborate with other IT teams for problem resolution and routine tasks.
    • Maintain and manage Active Directory/AAD, Intune, Autopilot, Device Records, and Corporate Software Portal.
    • Conduct Software Packaging and wrapping to facilitate automated software provisioning and delivery through Autopilot and Intune
    • Leverage your scripting and PowerApps skills to facilitate various automation & reporting tasks as required.
    • Play a key role in managing our AD/AAD identity providers (users, groups, etc)
    • Utilize your advanced knowledge of Office365 apps (ie. SharePoint) to help your customers leverage modern technology to aid their business requirements
    • Perform expert-level support for SaaS technologies and manage conferencing systems and cell phone hardware standards.
    • Various other duties and responsibilities.

    Knowledge and Experience

    • Bachelor’s degree in computer science or information technology (or similar) or equivalent combination of relevant education and work experience
    • Azure Foundations certification is an asset
    • ITIL certification is an asset
    • Knowledge of the following:
      • O/S support and hardening
      • Technical troubleshooting (hardware)
      • Networking infrastructure, protocols, VPNs
      • Automated deployment and packaging
      • Cloud technologies and SaaS platforms
      • Scripting
    • 5+ years experience providing workstation support in a Windows environment
    • Experience supporting Azure Active Directory (administering user/workstation/group objects)

    Soft Skills and Characteristics

    • Critical thinking skills
      • Problem-solving skills
    • Interpersonal skills
      • Communication skills (verbal and written)
      • Organization/time management/prioritization skills
    • Self-directed
    • Customer-centric
    • Growth mindset

    Technology

    • O/S: Windows
    • Peripherals: Printers, scanners, cameras, etc.
    • Networking: TCP/IP, DNS, DHCP, VPNs
    • Scripting Languages: PowerShell, Bash, PowerApps
    • Cloud: Azure (AD)
    • Automation: Intune (AutoPilot)
    • SaaS Support: SharePoint, Logic Apps, Power BI, Dynamics

    Mandatory Requirements

    • Fluency in English (reading, writing, speaking)
    • Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off)
    • Ability to travel between all National Capital Region (NCR) CBN sites regularly and on short notice
    • Ability to lift and carry items up to 40lbs.

    Security Clearance Requirements

    • Ability to obtain and maintain Government of Canada Secret (Level II) clearance

      CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.

      As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments.

      If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.

      Job details are sourced from the employer's original posting.

      Open job posting
      CA

      About the company

      Canadian Bank Note Company

      Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming. Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally. At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes: An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees; Best-in-class health, medical, and life insurance benefits; Access to virtual and telehealth services and apps; and Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.  

      View all Canadian Bank Note Company jobs
      Industry
      Security Technology
      Open roles
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