The Role:
The Change Manager is responsible for designing and delivering structured change management approaches across programmes and projects to drive successful business outcomes.
The role focuses on embedding a consistent change framework across the portfolio, maximising employee adoption, enabling new ways of working, and ensuring change is delivered in a controlled, sustainable, and people-centred way
Responsibilities will include:
Change Strategy & Framework
Design, implement, and continuously improve the change management framework across the portfolio
Drive alignment to a consistent set of methodologies, tools, and standards
Embed change management as a core capability across Change, Technology, Data and Operations functions
Change Delivery
Lead change activity across multiple programmes and workstreams
Develop and deliver end-to-end change plans, including:
Stakeholder engagement
Communications
Training and readiness
Adoption and embedding
Ensure change delivery aligns with broader programme and business objectives
Stakeholder Engagement & Influence
Engage and influence senior stakeholders to drive alignment and buy-in
Partner with business leaders, project teams, and SMEs to embed new ways of working
Coach leaders and teams through change, addressing resistance and enabling behavioural shift
Adoption & Benefits Realisation
Define and track change success metrics (e.g. adoption, engagement, readiness)
Monitor progress and intervene where adoption is at risk
Ensure initiatives deliver intended business outcomes and benefits
Continuous Improvement
Identify opportunities to improve organisational change capability and maturity
Implement tools, processes, and methodologies to enhance delivery
Analyse ongoing initiatives to identify efficiency and capability improvements and other ad hoc duties as required.
Further Relevant Skills and Experience
Proven experience delivering change management across complex programmes
Strong understanding of change management methodologies (e.g. Prosci, ADKAR or equivalent)
Excellent stakeholder management and influencing skills
Ability to operate across Change, Technology, Data and Operations environments
Experience developing communication, engagement, and training strategies
Exceptional communication skills, both written and verbal
Excellent listening skills
Ability to articulate messages to a variety of audiences
Ability to establish and maintain strong relationships across all levels within an organisation
Ability to influence others and move toward a common vision or goal
Flexible and adaptable
Recognised Change Management certification
Experience with large-scale organisation change efforts
Experience in Insurance or Financial Services preferred
