Store Supervisor

Educational Qualifications: High School Diploma

Work Experience: Minimum of 0-2 years of experience in the same or related field

Behavioural Competencies:

- Reporting Skills.

₋ Microsoft Office Skills.

₋ Managing Processes.

₋ Organization.

₋ Analyzing Information.

₋ Professionalism.

₋ Communication skills.

₋ Problem Solving.

₋ Supply Management.

₋ Inventory Control.

₋ Verbal Communication

Job Purpose:

- Managing staff within the store, coordinating the shipping of goods, setting up displays, and assisting customers and staff during business hours.

Store Supervisor Activities:

- Manage retail staff, including cashiers and people working on the floor.

₋ Ensure pricing is correct.

₋ Work on store displays.

₋ Coach, counsel, train, and discipline employees.

₋ Evaluate on-the-job performance.

₋ Ensure merchandise is clean and ready to be displayed.

₋ Maintain inventory and ensure items are in stock.

₋ Keep up with fluctuating supply and demand.

₋ Ensure promotions are accurate and merchandised to the company’s standards.

₋ Ensure standards for quality, customer service and health and safety are met.

₋ Collect local competitors’ prices.

₋ Maintain store's cleanliness and health and safety measures.

₋ Organize and distribute staff schedules.

₋ Help retail sales staff achieve sales targets.

₋ Handle customer questions, complaints, and issues.