Call Center Marketing Agent

Purpose

This agent will handle heavy marketing + service duties, books tours, etc.

Pay

Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\

Schedule

Training M-F for about 4-6 weeks

Post training: Saturdays REQUIRED, and you will have a week day and Sundays off

Principal Duties and Responsibilities

• Day to day marketing and services
• Handles any points discrepancies for sales
• Helps close deals with prospect or owner’s appeasements
• Assistance with all Global Exchange needs
• Assistance with all Club and Lifestyles Plus needs
• Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
• Assist with ordering supplies for call center
• Monitor and respond to Social Media posts
• All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• 2+ years of Customer Service experience
• Proficiency with Microsoft Office applications, High proficiency in MS Office
• Previous experience as customer service, reservations, or travel agent (desired)
• A strategic mindset to problem solve and craft win/win solutions
• Experience working with Owners in a timeshare or call center atmosphere
• Knowledge in Time Share Ware is a must

Skills, Knowledge, and Abilities:

• Strong analytic, problem-solving skills to pinpoint issues and identify solutions
• Strong written and verbal communication skills
• High end customer service skills
• Travel experience
• Flexible schedule – Ability to work holidays and weekends are a must
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel

Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts

• Regular Hours and Weekend

Travel:

• None