Balance Life & Work with a New Career Opportunity
(SKILLED NURSING)
Now Hiring - Front Desk/Concierge - Westwood, NJ
Salary Range: $21.00 to $23.00 per hour
The Front Desk/Concierge is responsible for but not limited to:
- Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.
- Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.
- Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner
- Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.
- Provide direct resident assistance in calendar management - reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.
- Serves as Unit troubleshooter - proactively identifying resident, family, and staff needs and addressing each in a positive manner
- Proactively manage resident and family needs to enhance their experience within the Center
- Establish and conduct daily 1x1 visits and communication with residents and families as identified.
- Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.
- Conduct ongoing checks for Center and Unit cleanliness - immediately identify and correct areas of concern.
- Proactively respond to call bells - providing direct assistance and support.
- Serve as Center Tour Guide for prospective residents/families as requested.
- Assist with the identification and recommendation of potential long term residents
- Help ensure customer satisfaction and timeliness of communication/response at all times
Position Requirements:
- Strong organizational skills;
- Effective and friendly verbal and non-verbal communication skills;
- Proven ability to effectively manage multiple details; and
- Solid understanding of resident, family, and staff needs.
