Care Manager (Bilingual)

CareCollab is a Medicaid care management organization serving high-acuity populations across

New York City, Westchester, and Nassau County. We work with individuals who have complex

medical, behavioral health, and social needs, including serious mental illness, substance use

disorders, chronic conditions, and housing instability.

Through New York’s Health Home program, we provide care coordination services that help

members:

• Access medical and behavioral health care

• Navigate social services and housing resources

• Stay engaged in treatment

• Avoid unnecessary hospitalizations and emergency room visits

Location: The CM position involves in-office, remote, and field work. Teams are borough specific and we have openings in Manhattan/SI, Bronx, Brooklyn, and Queens. Candidates must be willing to visit members in their homes.

What You’ll Do

• Manage a caseload of Medicaid members requiring intensive care coordination
• Conduct comprehensive assessments (medical, behavioral health, social needs)
• Develop and maintain person-centered care and crisis plans
• Coordinate services including primary care, mental health, substance use, housing, and benefits
• Conduct regular field visits in homes, hospitals, shelters, and community settings
• Respond to real-time alerts (hospitalizations, ED visits, incarcerations) and manage care transitions
• Collaborate with interdisciplinary teams and external providers
• Document all member interactions accurately and timely in the EHR
• Support chronic disease management, wellness education, and self-advocacy
• Participate in team huddles, case conferences, and quality improvement efforts

What You Bring

Education (one of the following):

• Associate’s degree with 3+ years of relevant experience
• Bachelor’s degree in human services field (social work, public health, psychology, etc.) with at least 1 year of relevant experience

Experience & Skills

• Case management or care coordination experience strongly preferred
• Field-based or community work experience a plus
• Comfort working with high-acuity, complex populations
• Strong documentation, time management, and organizational skills
• Ability to work independently and manage competing priorities
• Proficiency with EHRs and basic Microsoft Office tools
• Willingness to travel throughout the community
• Bilingual Spanish/English is required for this role

This Role is a Good Fit If You:

• Are comfortable spending a significant portion of your time in the field
• Can stay organized in fast-paced, sometimes unpredictable situations
• Communicate clearly with members, providers, and teammates
• Believe systems navigation is a core part of healthcare
• Want mission-driven work with real responsibility and accountability
• Compensation range is $23-27/hour

CareCollab is a mission-driven care management agency that delivers intensive, person-centered care coordination for some of New York’s most complex and underserved populations. We seek to help our members avoid hospitalization by improving their health equity and access to care. We work at the intersection of healthcare, housing, behavioral health, and social services—helping people navigate systems that weren’t built for them.

If you believe good care means meeting people where they are (literally and figuratively), you’ll fit here. We provide opportunities to impact our local NYC communities while growing skills and advancing within care management.