Account Support Manager

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

JOB TITLE: Account Support Manager

POSITION SUMMARY:

As an Account Manager at CareMetx, LLC, you will coordinate and facilitate customer onboarding, provide ongoing training and support, and proactively maintain relationships with our clients. You will be responsible for understanding their needs, addressing any issues, and ensuring they maximize the value of our solutions. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering exceptional customer service.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Schedule and facilitate kickoff meetings for new customers (from sales hand-off).
• Facilitate communication between clients and the technical team.
• Schedule and perform training as needed.
• Proactively maintain customer relationships; meet with customers regularly.
• Stay up to date on all customer support issues.
• Achieve specific customer goals regarding utilization of our solutions.
• Manage 150-200 physicians within 30-50 practice accounts.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree preferred.
• 2-3 years of prior professional experience (software or healthcare industries preferred).

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• PM/EMR, Prior Authorization, or clinical workflow experience highly desired.
• Exceptional communication skills for both internal and external communications.
• Proficient in MS Office and related products.
• Must possess highly ethical characteristics and values.
• Must be authorized to work in the United States (We are not able to sponsor Visas).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SCHEDULE:

• Must be flexible on schedule and hours
• Some travel may be required

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx, we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process

CareMetx uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions.

CareMetx does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.