Analyze, coordinate, and document business needs, issues and areas of improvement, related to the Cargo Management System and Global Logistics applications.
Perform assigned duties, achieve defined objectives, and deliver expected results in accordance with established processes and methodologies.
Initiate activities and actions, manage administrative procedures, and report deviations within the area of responsibility to management.
Identify and communicate discrepancies from planned workflows and support the implementation of corrective actions.
Serve as the liaison between Business divisions and the IT organization to ensure technical solutions meet business requirements and align with corporate IT strategy, architecture, security, compliance, and budgetary guidelines.
Analyze existing business solutions, processes, and third-party partners to identify opportunities for improvement, automation, and increased operational efficiency.
Support continuous improvement initiatives aimed at enhancing IT operations, user support, and business processes.
Manage organizational changes resulting from IT implementations and coordinate business process changes impacting the IT organization.
Facilitate communication, collaboration, and agreement between Business divisions, IT Competence Centers, and other stakeholders throughout the project lifecycle.
Gather, analyze, and communicate business requirements from initial request through implementation.
Apply project management principles and DevOps methodologies to ensure projects are delivered on time, within budget, and in accordance with agreed quality standards.
Coordinate communication with all impacted areas of the company concerning project scope, budgets, resources, timelines, and risks.
Support Program Managers and senior management in identifying, evaluating, and prioritizing opportunities where IT solutions can contribute to achieving business objectives.
Manage and coordinate one or more cross-functional projects involving multiple business and IT stakeholders.
Coordinate, administer, and report on IT-related processes, including work requests, change requests, software requests, security exceptions, compliance matters, access rights, user profiles, resource allocation, and IT cost provisioning.
Provide functional support to users and system providers for the Cargo Management System and other Global Logistics-related applications.
Essential Requirements
Bachelor Degree in Information Technology, Business Administration, Logistics, Supply Chain Management, or a related field is considered an advantage
Proven experience within the logistics, transportation, aviation, freight forwarding, or supply chain sector, with a solid understanding of industry operations, processes, stakeholders, and business challenges.
Experience in business analysis, project coordination, systems support, or a similar role.
Strong analytical skills with the ability to identify business needs, process improvements, and system enhancement opportunities.
Experience gathering, documenting, and translating business requirements into functional solutions.
Knowledge of Cargo Management Systems, logistics applications, or enterprise business systems is considered an advantage.
Understanding of project management principles and change management processes.
Familiarity with DevOps methodologies and project delivery frameworks is an advantage.
Strong organizational, coordination, and administrative skills.
Ability to manage multiple priorities and cross-functional projects simultaneously.
Excellent communication and stakeholder management skills.
Ability to work effectively with both business and technical teams.
Proficiency in Microsoft Office applications and business reporting tools.
Fluency in English is required; additional language skills are considered an advantage.
Working Conditions
Full-time temporary position based in Luxembourg.
Contract duration until 31 March 2028.
Flexible working hours as per our Collective Work Agreement (CWA)
Professional growth and development opportunities within a leading cargo airline.
A Certificate of Good Conduct (Casier Judiciaire / Polizeiliches Führungszeugnis) will be required following a positive selection.
Flexibility may be required to support project implementations, system changes, and business-critical activities.
Job details are sourced from the employer's original posting.
