Task Responsibilities:
- Arrange and confirm travel bookings for internal travelers and external guests including flight, hotel, ground transportation, train
- Provide travel offers and assist with travel arrangements to ensure cost efficiency
- Manage queries and amend travel change requests
- Communicate by phone and email with internal stakeholders and external suppliers
- Perform daily crew member flight, ground transportation and hotel reservations
- Handle ad-hoc issues related to reservations and crew complaints
- Audit hotel and ground transportation invoices
- Complete monthly credit card statements reconciliation
- Manage all types of monthly, business, operational and travel expense claims processed through Travel Services
- Cover all worldwide ad-hoc requests during other Travel Offices closing times
- Other duties as assigned by Management
Essential Requirements for the Position:
- Work experience in a Travel Agency, Travel Management Company, Airline or Hospitality Industry
- Relating openly and comfortably with diverse groups of people and cultures
- Anticipating and balancing the needs of multiple stakeholders
- Feeling comfortable to work in a team as well as autonomously
- Have very good communication skills
- Demonstrated ability to work independently and to take initiatives
- Be able to identify problems and propose solutions
- Fluency in written and spoken English, other languages are a distinct advantage
- Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)
- Amadeus GDS experience will be considered as a definite advantage
Working Conditions:
- It is a full-time position based in Hong Kong.
- Vacation and other absences should be planned in a way so as to avoid conflicting with service and business requirements.
- Work on a shift basis, including weekends. Flexibility may be needed with working hours.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Cargolux is a Luxembourgish cargo airline.