GENERAL SUMMARY
A Senior Diagnostic Technician is a highly trained and certified automotive technician. They inspect vehicles using specialist tools to diagnose and repair faults. They are responsible for day-to-day activities of the workshop including coaching and training Technicians, planning and managing supplies, and equipment, providing technical information and customer service.
DUTIES AND RESPONSIBILITIES
- Performs advanced diagnostics for engine and chassis systems on ICE vehicles, HEV’s and EV’s.
- Establishes processes and standards to ensure customer satisfaction and efficient and effective service operations.
- Monitors the workflow of workshop employees and intervenes as needed to ensure work is accomplished.
- Maintains special tools inventory.
- Provides diagnostic support to technicians as necessary.
- Liaises with Distributor technical support team for technical cases that have been escalated.
- Flags repair orders according to established procedures.
- Provides estimation of time for completion of each repair order.
- Maintains systems for tracking time spent on a job.
- Provides technical information and assistance to employees as needed.
- Utilizes quality control procedures to monitor quality of work.
- Maintains active professional affiliations and certifications and keeps up to date on industry trends.
- Meets with customers as required to verify customers concerns.
- Ensures high quality service and repairs are provided to every customer and maintains a clean and professional shop environment.
- Solicits, encourages, and implements innovative methods/ideas to improve service and performance.
- Builds a winning team by coaching, evaluating, motivating, and rewarding workshop employees.
- Attends factory training as necessary to maintain certifications.
- Establishes and maintains positive management/employee working relationships.
- Monitors and evaluates employee performance of Technicians daily, providing ongoing feedback, training, and career guidance as necessary.
- Maintains an awareness of and ensures workshop employees comply with safety regulations.
- Monitors repair orders trends.
- Follows dealership policies.
- Maintains high ethical standards in daily activities.
- Other tasks as necessary to maintain an effective service department.
MINIMUM QUALIFICATIONS AND EXPERIENCE
- This position requires a GWM Technical Certification plus a minimum of 3 years of experience in an automotive service environment required or an equivalent combination of education and experience.
- Previously employed at a dealership recommended.
- Must have a current driver’s license and acceptable driving record.
- Ability to provide exceptional customer service and to respond with flexibility to urgent, unexpected requests is required.
- Must have the ability to establish and maintain effective working relationships and work in a team.
- Must have experience using basic computer systems and ability to learn and use Company specific software programs.
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
- Effectively communicate information in one-on-one and small group situations to customers and other employees of the organization.
- Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
- Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
