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    Carl Zeiss SMT GmbH

    Semiconductor Manufacturing Equipment

    Customer Support Engineer (f/m/d)

    Jena, GermanyFull-timePosted 1mo ago
    All Carl Zeiss SMT GmbH jobs

    Job description

    ZEISS Semiconductor Manufacturing Technology​

     ​

    Enabler for smaller, more powerful, and more energy-efficient microchips​

     ​

    Working for tomorrow today. ​

    Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

    Your role:

    • Collaborate on installations and upgrades of customer systems in cooperation with local service technicians

    • Lead (on-site and remote) local service staff in troubleshooting or installing customer systems

    • Prepare systems for customer acceptance

    • Assist with troubleshooting of systems at customer sites

    • Repair and restore faulty systems at customer sites

    • Support the creation and maintenance of service documentation

    • Contribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)

    • Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: English

    • Communicate identified equipment weaknesses to Development and Manufacturing

    • Provide service requirements to R&D for new and ongoing developments

    • Support global service technicians through 2nd level tech support and hotline support

    • Assist in the preparation of repair quotes

    Your profile:

    • Successfully completed university studies as a physicist or engineer in the fields of electrical engineering, optics, laser technology, precision mechanics, or a technician with several years of relevant professional experience

    • Willingness to travel worldwide (50%)

    • Preferably field service experience in optical or electron-optical areas

    • High level of communication, teamwork, assertiveness, and sense of responsibility

    • Confident in dealing with customers

    • Goal-oriented, structured, and independent work style

    • Fluent in English, both spoken and written

    • Open to other cultural circles

    Your ZEISS Recruiting Team:

    Adrian Kahl

    Job details are sourced from the employer's original posting.

    Open job posting
    CA

    About the company

    Carl Zeiss SMT GmbH

    Carl Zeiss SMT GmbH is a leading manufacturer of semiconductor manufacturing equipment.

    View all Carl Zeiss SMT GmbH jobs
    Industry
    Semiconductor Manufacturing Equipment
    Open roles
    146

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