Overview
Introduction to Role: Provide leadership for best-in-class service organization with focus on operational excellence, customer experience, revenue, and GM increases.
About Us:
CO2OLTEC Commercial Refrigeration, a global leader in high-technology heating, air-conditioning, and refrigeration solutions, is dedicated to providing sustainable and innovative solutions. With a strong commitment to environmental stewardship, we aim to improve the quality of life worldwide. Join our team and be a part of our mission to create comfortable and efficient environments.
Responsibilities
Responsibilities:
- Owning and managing local Service P&L - full responsibility for revenue and costs
- Analyse P&L on a monthly base and take immediate actions if required - aligned with Service Operations Lead
- Leadership of Local Service Organization
- Communicate results and central expectations regularly to local Service Team
- Analyse operational KPI's on monthly base and take imitate actions if needed - discussed in monthly review
- Managing Customer Relationship
- Managing Subcontractors (pricing, SLA’s, capacity, qualification and EHS)
- Implement and follow Commercial and Operational Principles
- Analyse Key Account Data (sales and margin per customer/contract) and take corrective actions if required
- Re-adjust pricing of local contracts/labour-rates according to inflation/cost increases
- Developing Service Business
- Attract, hire, train and develop field technicians - with the support of HR, service specialists and CO2OLacademy
- Revisit standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required
- Execute central initiatives and follow CCR strategy
- Participate on central organized reviews/calls - be prepared and propose corrective actions if required
- Claim and Dispute management
Qualifications
Functional Experience
- Fully understand the P&L structure (from revenue to costs and absorption)
- Know how to influence the P&L with operational KPI's with specific actions
- Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them
- Understand all Service standard processes
- Business Judgement - understanding the market situation, customer segment, sales potential, and competition
- Understand customer needs and provide expected services - aligned with financial targets
- Deliver positive results in the agreed timeframe
People, Organization
- Drive change by leading with example, demanding results and create a winning culture
- Pro-actively take actions to improve local performance and share best-practices
- Expert in teamwork - creating a productive, positive, and inspiring environment
Skills, Abilities
- Strong communication and leadership skills
- Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
- Customer and service orientated - as well as a high degree of initiative and resilience
- English language - advanced
Qualifications
- Technical Education – general management - leadership
What We Offer:
- Competitive Salary: Attractive compensation package commensurate with experience;
- Work Environment: Dynamic and inclusive work culture with a focus on innovation and collaboration;
- Professional Growth: Opportunities for continuous learning and career advancement within a global company;
- Benefits: Comprehensive benefits package.
Join CO2OLTEC Commercial Refrigeration and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future.
CO2OLTEC Commercial Refrigeration is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
