Access Services & Circulation Desk Supervisor

DescriptionAt Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. Therefore, we seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population.

The Access Services Supervisor assists the Library Director in the management, supervision, and administration of the library. This position plays a pivotal role in ensuring access to library resources for students, faculty, and staff.  Areas of supervision include library circulation, course reserves, and interlibrary loan. The Access Services Supervisor participates in collection development, acts as a liaison for facilities requests, assists in the creation and implementation of library policy, and assists in the maintenance of the physical collection & space.

Responsibilities:

·       •    Supervise the library circulation assistant student workers and provide circulation policies and procedures training and maintenance. 
•    Troubleshooting: help with resolving technical problems related to access and maintenance of library resources. Work with campus Information Technology Services department to ensure subscribed resources work properly on current hardware and software configurations. 
•    Maintain configuration in OCLC WorldShare Management System for subscribed resources. 
•    Integrated Library System: Serve as system administrator for the WMS integrated library system. Provide statistical reporting for usage assessment as needed. 
•    Manage and update borrowing and lending settings in various ILL software and websites, including OCLC. Create and maintain data, consortia groups and paths, schedules, lending policies, and other information, and access and update as appropriate.
•    Train and supervise students to perform bibliographic searching, verify citations, determine holding libraries, and navigate ILL management software and bibliographic tools of moderate complexity.
•    Proxy Server and URL Link Resolver: assist with campus EZProxy server and OCLC WorldCat Discovery link resolver.
•    Oversee circulation desk operations, including but not limited to answering user questions in person, by phone, or via chat, and enforcing policies and security protocols. 
•    Plans, organizes, and implements special projects as needed or determined by the Director.
•    Perform regular record keeping tasks including tracking patrons and outside organizations with monetary obligations to the library and working with the Business Office and Library Business Manager on collection of library fees.
•    Manage staff circulation interface & patron notifications, as well as maintaining the database of current borrowers. 
•    Coordinate bookstack maintenance and shelving of library materials with library student workers.
•    Manage course reserves, including responding to faculty requests, processing materials, and maintaining the online course reserves system.
•    Oversee daily interlibrary loan operations, troubleshoot issues, and process materials for lending/borrowing, supervising and training ILL student workers.
•    Serve on college committees and participate in professional development opportunities.
•    Submit work orders for library projects to the Facilities Department regarding building issues (e.g., repairs, custodial, HVAC, lighting).
•    Other duties as assigned

Qualifications:Education and/or experience:

• B.A. or B.S. from accredited institution.

• M.L.I.S. from accredited institution or 5+ years of experience in a library setting, with knowledge of library functions at an advanced level.

• Supervisory experience.

• Experience with integrated library systems.

Technology Skills:

• Proficiency with MS Office Suite, and related computer skills.

• Familiarity with OCLC’s Worldshare Management Services, including Tipasa, preferred

• Experience creating & maintaining Springshare LibGuides, preferred

• Familiarity with Qualtrics XM, preferred

Human Relation Skills:

• Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type.

• Ability to multitask, with excellent communication and organizational skills

• Exceptional customer service skills

• Candidates must be willing and able to support and advance the University mission.

Other Requirements:

• Shift changes and/or weekend work may be required based on departmental and University needs.

Compliance: 

• Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at the Department of Public Safety, at 239 North East Avenue, Waukesha, WI 5318

Please submit a cover letter and resume for this position along with this electronic application.

Carroll University makes employment opportunities available to qualified individuals whose skills and experience make them suitable candidates for placement. Candidates must be willing and able to support and advance the University mission.

Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff.

The employment opportunities list is updated periodically based on openings. Applications will be accepted only for vacancies currently listed. All inquiries will be kept strictly confidential.