Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
- Community Appearance
- Intentional Presentation
- Exceptional Homes
- Prompt Attention
- Resident Satisfaction
The 5 Ps
- Personality
- Purpose
- Passion
- Preparation
- Participation
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities
- Complete the day-to-day transactions and tasks related to the operation of your assigned community, execute all aspects of the leasing process, and assist with resident relations in accordance with company policies and Fair Housing Laws
- Conduct community and apartment tours that result in new leases by highlighting features and providing information on the community and surrounding neighborhood
- Assists in developing and executing comprehensive marketing strategies for the community, encompassing neighborhood/employer outreach plans, social media, digital marketing review, online reputation building, resident event coordination, and community engagement initiatives to foster a strong sense of community and increase visibility
- Maintain organization of resident files; process applications, credit screenings, and criminal background checks; and prepare lease agreements and renewals
- Consistently follow up with prospective residents to finalize decisions and ensure customer satisfaction via phone call and email
- Provide outstanding customer service to all residents, prospects, vendors, and other community members including greeting everyone that enters the lobby of the community
- Promote resident satisfaction and retention by following established industry standards and company policies such as ensuring maintenance requests have been completed promptly and accurately and responding quickly to resident concerns or questions
- Familiarize yourself with current industry trends by conducting market surveys of local competitor rental rates, concessions, and specials
Qualifications
- Six months to one year experience in Property Management Leasing and Sales and/or Relatable Customer Service/Sales Role
- Ability to meet and exceed sales goals
- Proficient in Microsoft Office Suite (Word/Excel/OneDrive)
- Willingness to work weekends and holidays if applicable
- Exceptional customer service and communication (verbal and written) skills
- Reliable transportation
