Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
- Community Appearance
- Intentional Presentation
- Exceptional Homes
- Prompt Attention
- Resident Satisfaction
The 5 Ps
- Personality
- Purpose
- Passion
- Preparation
- Participation
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace.
Responsibilities
- Responsible for assisting in maintenance of grounds, common areas, and apartment homes in your assigned community; delivering exceptional and prompt service; and treating all community members with respect
- Comply with all OSHA regulations and health/safety policies and procedures; adhere to EPA regulations and update property log; and report all unsafe activities or incidents
- Support expense control by fixing rather than replacing, when applicable
- Prepare vacant units for occupancy; utilize the Market-Ready Inspection form to ensure accuracy of market-ready units
- Perform preventative maintenance
- Maintain pool area in the community
- Complete service requests in an efficient manner
- Conduct daily property walks and remove litter, debris, and pet waste
- Responsible for snow/ice removal of community including walkways, sidewalks, and parking lots
- Assist Service Manager in maintaining shop and supply inventories in adherence to the annual budget; communicate needs to Service Manager
- Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
Qualifications
- One year related experience
- HVAC/EPA Certification preferred
- Proficiency with various hand and power tools
- Experience with appliance, electrical, drywall, and/or plumbing repairs
- Ability to work flexible work schedules including on-call rotations, after hours, and weekends when needed
- Strong leadership and team management skills
- Exceptional communication and customer service skills
- Reliable transportation
