About the team and position
The Parts Lead, Dealership Operations is responsible for the success of the dealership’s parts businesses, overall facilities management, and OEM standards. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.
What you’ll be doing
Management – Parts
- Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
- Continuously improve customer experience, speed of service, and first-time fix rate.
People Leadership & Development
- Lead from the front by working side by side with the parts associates which includes opening, updating and closing orders.
- Deliver competency-based feedback and performance reviews to drive accountability and growth.
- Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution.
- Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.
Continuous Improvement
- Identify and prioritize opportunities for process and performance improvement across fixed operations.
- Hold teams accountable for measurable results from continuous improvement efforts.
What you should have
- Minimum of 2 years of management experience either in automotive or a lean manufacturing environment
- A valid driver’s license + clean driving record
- Proven track record of leading and developing associates
- Proven ability to obtain project deliverables and company metrics
- An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
- Excellent oral and written communications skills
- Ability to work with and through teams to achieve results
- Strong analysis and decision-making ability
- Proficient computer skills
