Service Technician

About Casey's Creative Kitchens

At Casey's Creative Kitchens, we believe kitchens are the backdrop of life, where morning routines, family dinners, and lasting memories are made. For over 48 years, we've been designing and crafting custom cabinetry across Southwestern Ontario, guided by one simple principle: form follows function.

From design and custom cabinetry to stone countertop fabrication, we offer a complete approach to transforming spaces. Now in our second generation of family ownership, we've grown to an 82,000 sq. ft. manufacturing facility and a team of 100+ skilled professionals, all while staying true to the values the company has been built on.

Where You Come In

As our Service Technician, you'll play an important role in ensuring our customers receive the quality craftsmanship and service they expect from Casey's Creative Kitchens. You'll travel to residential and commercial job sites throughout Southwestern Ontario, completing cabinetry repairs, adjustments, and finishing work to ensure our products look and function their best.

We're looking for someone who is hands-on, detail-oriented, and enjoys solving problems. You'll need a good understanding of cabinetry construction and installation, along with the ability to work independently and communicate professionally with customers, builders, and other trades. Every job site brings something different, so being adaptable, resourceful, and taking pride in your workmanship will be key to your success.

Key Responsibilities

• Travel to residential and commercial job sites throughout Southwestern Ontario to complete cabinetry service and repair work.
• Diagnose and resolve cabinetry deficiencies, including door and drawer adjustments, hardware replacements, and other repairs.
• Complete onsite finishing work, including paint touch-ups, minor surface repairs, and cosmetic corrections.
• Install or replace cabinetry components such as doors, drawers, panels, trim, kick plates, and hardware.
• Read and interpret cabinetry drawings, plans, and service work orders to determine required repairs.
• Assess service concerns and identify practical solutions to ensure quality workmanship and customer satisfaction.
• Document completed work, outstanding deficiencies, and any additional parts or follow-up visits required.
• Communicate professionally with homeowners, builders, installers, and other trades while onsite.
• Maintain company tools, equipment, materials, and service vehicles in a clean, organized, and safe condition.
• Work closely with the Service and manufacturing teams to communicate recurring deficiencies and opportunities for improvement.
  

Qualifications

• Previous experience in cabinetry installation, woodworking, finish carpentry, or a related trade is preferred.
• Strong understanding of cabinetry construction, components, hardware, and installation techniques.
• Experience completing cabinetry repairs, adjustments, and finishing work is considered an asset.
• Ability to read and interpret cabinetry drawings, plans, and measurements.
• Strong troubleshooting and problem-solving skills, with excellent attention to detail.
• Comfortable using hand tools, power tools, and other equipment required for cabinetry repairs and installations.
• Excellent communication and interpersonal skills, with a professional and customer-focused approach.
• Ability to work independently, manage time effectively, and adapt to changing schedules and priorities.
• Physically capable of performing hands-on work, including lifting, bending, kneeling, and working in various job site conditions.
• Valid driver's license with a clean driving record required.
• Willingness to travel throughout Southwestern Ontario and work overtime when required.

What We Offer

• Fair and competitive wages
• A culture of continuous learning
• A team committed to community and giving back
• Steady business growth
• Health Spending Account, Life Insurance, AD&D Insurance
• Paid Vacation time
• Paid sick time
• RRSP Matching Program
• Safety Boot/Shoe Reimbursement Plan

Casey's Creative Kitchens is committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the community in which we live, as well as creating an environment where every employee has the opportunity to reach their potential. If you require accommodation at any point during the recruitment and selection process, please let us know. We would like to thank all applicants, however only those selected for an interview will be contacted. To help us keep the recruitment process organized, we kindly ask that applicants refrain from contacting us outside of this job posting, such as through phone calls or social media.
To learn more about us, please visit our website at www.caseyskitchens.com